Market Supervisor

Location: 675 Sam Houston Jones Parkway, MOSS BLUFF, LA, 70611 SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include:  • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.  • Directs and assigns employees as needed to ensure all aspects of service meet operational standards  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.  • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.  • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.  • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.  • Monitors performance of vendors. Takes immediate corrective action when necessary.  • Audits drive-in employment-related records and payroll records.  • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.  • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.  • Recruits, interviews and hire management team members to achieve proper staffing levels.  • Approves compensation levels of drive-in employees and managers within company guidelines.  • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.  • Develops and implements a marketing plan for region. Additional Requirements:  • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision  • Multi-unit supervision experience is preferred.  • Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays  • Knowledge of recruiting, interviewing and selection practices  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations  • Leadership and supervisory practices and skills; effective verbal and written communication skills  • Basic accounting and computer skills  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems  • Problem solving, decision-making and conflict-resolution skills  • Abide by the company’s appearance, uniform and hygiene standardsSure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture! It’s downright sensational!! All that’s missing is you so Apply Today!