What are the responsibilities and job description for the Server/Bartender position at Atwater Brewery?
Job Details
Beertender (server/bartender)
Atwater Brewery is looking for dedicated, hard-working beertenders (bartender/server) to join our team as we continue to thrive
Must be able to work steady schedule including weekends and holidays
Job Duties and Responsibilities
Customer Service
Deliver exceptional customer service to all patrons, first and foremost
Greet customers promptly and courteously at bar and dining room tables
Serve customers in a timely manner that meets/exceeds their expectations at bar and dining room
Make connections and form relationships with patrons
Educate guests on our beer portfolio and brand history, as well as our company culture
Upselling additional menu items to guests at tables and bar
Discover and respond to customer needs and questions and ensure satisfaction of products received
Guide patrons in selecting Atwater beers, using beer style and flavor knowledge to suggestively sell product based on guest interactions
Pour beverages efficiently and be mindful of waste
Provide a brewery overview to customers in compliance with state issued tour guidelines
Handle complaints and/or concerns of guests promptly and tactfully; this includes providing updates to the Taproom Manager and/or including when appropriately
Ensure lawful compliance and safety by making sure all customers consuming alcohol are of legal drinking age
Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Operations
Set up and clean up taproom operations and special events thoroughly and keep robust clean logs daily
Maintain clean glassware through proper wash, rinse, and sanitize techniques
Stock beer and retail merchandise in the taproom
Ensure proper payment for all sales are collected and that the team of servers perform transaction handling procedures accurately
Promote the sale of beer and non-beer products, including merchandise, sold in the taproom and promote Atwater, the specials and upcoming events
Assist the Taproom Manager with tracking sales and maintaining inventory, as well as identifying discrepancies or shortages
Ensure the point-of-sale and draft systems are operating optimally at all times
Report all equipment problems, bar maintenance issues, violations or substandard practices to the Taproom Manager immediately upon encountering a problem
Attend brewery staff meetings, as required
Communicate with taproom staff and management to ensure guest satisfaction
Other Duties
Represent Atwater and its brands in a professional and positive manner at all times, both inside and outside the brewery
Serve as a favorable public image of the company by attending and participating in public events such as festivals and promotions, both on site and off site
Demonstrate pride in serving the community and providing extraordinary customer experiences
Comply with all company policies and procedures, as a condition of employment
Perform all other job duties and functions that may be assigned
Atwater reserves the right to change duties, responsibilities and activities at any time
Job Qualifications
Education: High school diploma or equivalent required; college degree preferred
Possesses a TIPS certification or commits to obtaining one prior to starting the position
Previous bartending/serving/beertending experience required
Brewery experience preferred
Prior customer service or retail sales experience in the food or beverage industry a plus
Must be at least 21 years of age and have proof of eligibility to work in the US
Qualifications