IT Director

POSITION SUMMARY:

• This position is responsible for managing all organization technologies and providing technology support and training. Primary duties include: analyzing systems and processes; maintaining workstations and networks; and designing, developing and maintaining Web-based applications and maintaining compliance with all licensing requirements.
• Supervisory Responsibility: Yes

ESSENTIAL JOB FUNCTIONS and RESPONSIBILITIES:

• Maintains a thorough knowledge of the organization and adheres to all organizational standards.
• Keeps immediate supervisor well-informed of activities and recommends corrective actions.
• Manages and maintains Microsoft Windows applications and systems: 2019 Server; 2026 Server; Windows 10; P2; Legacy systems.
• Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
• Oversees preparing technology and systems for new and existing staff.
• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
• Oversees the implementation, administration and maintenance of databases.
• As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
• Continuously improves the organization's Web site and Sharepoint page(s); adds new functionality and improves user ability to maintain without technical support.
• Provides technical supervision of staff; annually updates technology job descriptions; completes technology staff evaluations; encourages continuous learning.
• Oversees routine preventive maintenance on hardware and software.
• Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.
• Assists staff in understanding and using technology.
• Presents and implements technological alternatives to streamline functions and improve productivity.
• Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
• Oversees the troubleshooting of workstations, networks, software applications, phones, copiers and other technologies.
• Oversees the company email/Exchange hybrid environment.
• Maintains the company firewall, EPS systems.
• Manages technology inventory to include procurement and disposal.
• Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
• Develops annual technology goals and detailed plans for goal accomplishment.
• Utilizes the Help Desk System to identify and timely complete technology requirements.
• Creates and maintains LAN/WAN maintenance logs.
• Responsible for the discovery, mitigation and documentation of information technology risks. Responsible for the completion of monthly risk management reports.
• Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.
• Ensures for the availability, continuity and security of data and information pertaining to the organization.
• Prepares, maintains, and tests a technology disaster recovery plan.
• Manages device life cycle plans.
• Managers Information Technology Infrastructure Library (ITIL).
• Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well received and presented professionally and positively.
• Respects confidentiality in discussing staff and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information.
• Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.
• Develops and manages technology budget and monitors and approves related expenditures
• Assists in other duties as needed and directed.

EDUCATION AND / OR EXPERIENCE:

• Bachelor's degree from four-year College or university in M.I.S. (Management Information Systems) or C.S. (Computer Science) and at least 5 years related experience.

QUALIFICATIONS and EQUIPMENT:

• Network Certification; Windows Certification; CompTIA Certification.