Customer Service Representative

Join the August Roofing and Solar Team as a Customer Service Representative!

Are you a friendly, energetic, and motivated individual who enjoys providing excellent customer service and building relationships with clients? August Roofing and Solar is seeking for a highly organized, friendly and caring Customer Service Representative to join our team in Simi Valley.

August Roofing and Solar is on a mission to redefine professionalism in the Construction industry. With headquarters in Simi Valley, we provide premium roofing and solar solutions from West Los Angeles, across Ventura County to Santa Barbara. Founded in 1991 as a way to revolutionize how the construction industry operates, we are customer-driven, professional, and strive to give our customers peace of mind. We are humble and hardworking, work smart and take pride in our work.

Role Summary

As one of the first points of contact for visitors, clients, and customers, you will be responsible for managing the front desk, warranty calls, and being the first person to try and solve customer questions, concerns or challenges. This is a full-time hourly position reporting to our Director of Operations. The schedule is Monday through Friday from 8:00 AM to 5:00 PM

Key Responsibilities:

Greet and direct visitors, clients, and customers at the front desk!

Answer calls, providing customer service support ensuring all customer needs are met.

Responsible for the warranty call process partnering with our Construction department to ensure warranty calls are scheduled and completed.

Take responsibility for accurate entry of customer information in CRM.

Document all communication with customers in our CRM.

Organize and maintain a clean, organized, and professional front desk area

Order office supplies

Stay current on industry news, products, and competition to effectively offer company products and services

Support our Sales Admin in scheduling appointments for sales representatives and follow up on leads generated by various sources

Provide administrative support as needed.

Benefits

Medical Insurance Coverage (HealthNet and Kaiser)

100% Company Paid Dental, Vision and a $15,000 Life insurance policy

401K and voluntary Aflac insurance options

Paid Time Off: Holidays, Vacation, Sick days

Compensation $37,440 to $41,600 per year DOE

Requirements

High school diploma or equivalent

2 years of experience in a receptionist, customer service, or sales role

Excellent communication, and interpersonal skills

Strong organizational, time-management skills and able to perform in a fast pace environment.

Experience using a customer relationship management (CRM) system

Ability to work independently or as part of a team with a positive attitude

Proficient in Microsoft Office and other computer applications

If you have a passion for customer service, and helping to create a better future, we encourage you to apply today and become a part of our team!

For more information about our company, please visit our web site at http://www.augustroofing.com/. We are an equal opportunity employer.

August Roofing Inc. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.