What are the responsibilities and job description for the LPN - PHYSICAN PRACTICE position at Aultman Health Foundation?
***$5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman***
Job Description
Job Title: Triage Phone Operator
Reports to: Triage Coordinator, Director of Practice Management
Purpose: The Triage Phone Operator’s purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.
Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant
Job duties and responsibilities:
- Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
- Transfer calls to appropriate parties
- Schedule Appointments
- Adjust/Cancel existing patient appointments
- Interpret orders, print and distribute to necessary parties
- Handle medication refill requests
- Address patient complaints and issues, involving a supervisor/manager when needed
- Assist LPNs/MAs with call-backs and follow-ups
- Review consult notes
- Inputting documents for patient charts
Performance Requirements:
- Knowledge of common medications
- Ability to problem solve and utilize critical thinking skills
- Exceptional computer and typing skills
- Knowledge of organization’s policies and procedures
- Excellent organizational and time management skills
- Outstanding verbal and written communication skills
- Ability to multi-task, prioritize and meet deadlines
- Willingness to be adaptable and flexible
- Teamwork is a must
- Knowledge of proper documentation guidelines
- Understanding of commonly used abbreviations
- Maintain confidentiality, HIPAA and compliance regulations & requirements
- Experience with EHR preferred
- CPR Certification is required (can be completed upon hire)
Location: Aultman Health Foundation · CLINICAL OPERATIONAL SUPPORT
Schedule: Full Time, Day Shift, 8:00am-5:00pm
Salary : $5,000
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