ERP Specialist

Join our team as an ERP specialist at Auto-Chlor System - Memphis!

Duties/Responsibilities:

• Proficiency with ERP System(s) and MS Office Suite
• Input and process orders via ERP system according to department guidelines and policies
• Receive customer inquiries and determine parts needed using product manuals
• Set up new account information and resolve customer issues
• Effectively engage with inter-company departments
• Meet quality, productivity, turnaround time, and other expectations
• Review all items generated on order and ensure POs are accurate
• Maintain customer purchase order records
• Review orders and contact customers regarding potential errors or delays
• Maintain good working relationships with contacts at dealership accounts
• Communicate effectively with production, shipping, and receiving teams to ensure orders are processed and shipped correctly
• Proactively manage allocation exceptions for all product lines; liaise between customer service and planning groups
• Work with planning groups to optimize inventory during shortages, including tracking materials from suppliers to distribution centers

Required Skills/Abilities:

• 5-7 years of customer support experience, preferably in a manufacturing environment
• Experience in processing orders
• Experience troubleshooting issues with customers and recommending proper solutions
• Ability to multi-task and work in a deadline-driven environment
• Good organization skills and attention to detail
• Proficiency with MS Office Suite and ERP systems
• Effective verbal and written communication skills

Schedule and Compensation:

• Full-time, in-office position
• Monday-Friday, 8 AM - 5 PM
• $27-$32 per hour, depending on experience and qualifications

Company Overview: Auto-Chlor is a national leader in water, hygiene, and infection prevention solutions and services, serving over 100,000 customer locations across various industries. With a focus on making operations cleaner, safer, and more efficient, we’re committed to ethical, inclusive practices and cultivating a positive work environment for all employees.

#Professional  #HP

Salary : $27 - $32