Dispatcher

Job description

Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway Franchise Systems, LLC is seeking an energetic, detail-oriented Dispatcher to assign drivers, plan loads and move assets from coast to coast for one of the largest professional driveaway companies in the United States.

Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle “door-to-door driveaway” shipping; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling and registration of vehicles; and vehicle maintenance and reconditioning services.

With up to hundreds of assets moving each week, assigning the right driver to the right trip at the right time is essential to running an efficient operation and meeting customer expectations. As a key member of the Operations team, Dispatchers must be passionate about logistics, working with our drivers and planning efficient, time-sensitive trips for our customers. The ideal dispatcher should crave a fast-paced, dynamic work environment and thrive in a sometimes unpredictable, fun work environment!

Role and Responsibilities

• Work inbound order queues, including phone calls and e-mails, from customers in need of driveaway services
• Communicate with drivers to assign available resources to available loads, with a constant awareness to ensuring that drivers are being utilized appropriately with minimal deadhead runs
• Develop logistical plans for efficient, on-time delivery and maintain contact with drivers throughout the trip
• Provide regular updates to customers and internal stakeholders with information about status, pickup and delivery timelines
• Engage with 40 Field Offices on driver utilization and logistics planning to minimize deadheads where possible
• Collaborate with management to modify driver assignments or routes to accommodate the needs of customers within a complex logistical environment
• Partner with colleagues to ensure vehicles are in the right place at the right time for efficient driver pickup
• Build strong relationships with drivers and customers to grow the business and exceed customer expectations
• Support our driver population in safety and compliance initiatives, including but not limited to training and hours of service compliance
• Maintain regular engagement with internal stakeholders to ensure driver population reflects forecasted volume and specific projects
• Grow Auto Driveaway’s reputation as the driveaway company of choice across the United States

Qualifications and Education Requirements

• College degree preferred
• 2 years of dispatch experience
• Strong background in transportation, logistics or related fields
• Knowledge of transportation regulations and compliance requirements preferred
• Exceptional organizational and communication skills
• Meticulous attention to detail
• High energy, enthusiasm and drive for achieving results
• Passionate about safety and customer experience
• Proficiency with email and Microsoft Office Suite, especially Excel
• Project planning and project management skills
• Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and self-motivation

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $40,000 - $50,000