What are the responsibilities and job description for the Service Advisor position at Auto Ranch Group?
Auto Ranch Group has Stores in Mountain Home Idaho, Meridian Idaho, Fruitland Idaho, Ontario Oregon, and Baker City Oregon. We are adding staff in multiple locations.
Are you getting tired of the traffic, growth, and higher cost of living in bigger metro areas? More and more people are being drawn to the quality of life offered in the Southwest Idaho and Eastern Oregon areas. The area is welcoming and family-oriented, has a great year-round climate, and offers plenty of recreational opportunities. The growing job market continues to attract new residents, and beautiful mountains, lakes, and rivers are in close proximity. If you love to hunt, fish, ski and recreate in all four seasons - and enjoy unique shopping and dining experiences - then this is the place for you!
The Auto Ranch Group offers a talented group of professionals ready to support the enthusiastic individual that will join our team! Compensation is competitive, and our benefits are exceptional. If you are ready for a permanent career move where you can grow, have new opportunities, and earn big city wages, we encourage you to apply.
It's TIME for YOU to join our team! Submit your resume TODAY with confidence that all contact with us is completely confidential.
Our benefits include:
- Health Insurance
- Life Insurance
- Disability & Accident Coverage
- Dental Coverage
- Vision Coverage
- 401(K) Retirement Plan w ith percentage match
- Generous Paid Time Off policy
- Paid Holidays
- Employee Discounts
- Paid training programs
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license