What are the responsibilities and job description for the Customer Service Representative position at AutoFair Automotive Group?
AutoFair Ford Haverhill is seeking a Customer Service Representative to join our team. We are looking for someone who can work evening and weekend shifts. $40-50k a year. Have you ever had a job as a waiter or waitress and wished the hours were better? Have you worked in a restaurant in the past but wanted to make more money serving people? Are you passionate about helping customers? Do you have phone and email skills? Apply today!
Benefits:
- Aggressive & Rewarding Compensation Package
- Medical, Dental, Vision, Life and Disability
- 401 K Plan with company match
- Paid vacation
- World-class training and professional development
- Growth opportunities for career advancement
- Employee vehicle purchase plans
- Discounts on products and services
- Flexible Work Schedule
- Health and wellness
Responsibilities:
- Answer customer calls and establish follow-up with sales appointments
- Greet opportunities and provide pre-set proposals.
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
- Utilize AutoAlert buy back system
Requirements:
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Must have strong telephone follow up skills
- Willing to submit to a pre-employment background check & drug screen
AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.
AutoFair Automotive Group offers opportunities with the following brands:
Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen
AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $40 - $0
