What are the responsibilities and job description for the Retail specialist position at Automobile Club?
Retail Service Specialist
AAA East Central currently has a full-time Retail Service Specialist opportunity available at the Erie, PA branch office.
The branch hours of operation are Monday through Friday 9am 5pm and Saturday 9am - 3pm with availability to work overtime, as needed.
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.
Responsibilities include, but are not limited to :
- Greet all members and customers, determine their need and provide Legendary Service;
- Provide DMV vehicle license, registration and notary services;
- Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
- Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials;
- Make hotel and car rental reservations for members, and provide travel destination information;
- Issue passport photos;
- Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
Qualifications :
- Experience in retail sales, banking or similar customer service / sales environment;
- Must be able to obtain and maintain valid notary license;
- Proven ability to exceed assigned sales or service quality goals;
- Ability to work overtime, including Saturdays;
- Experience with Microsoft Office basics;
- Ability to travel locally when necessary;
- A high school diploma or GED;
- Successful completion of pre-employment assessments, background check and drug screening.
Benefits :
- Extraordinary medical / dental / vision / life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Last updated : 2024-03-23