Customer Relations Coordinator

Position Overview

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

What are the day-to-day responsibilities?

• Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
• Contact service customers after their visit to monitor quality control and satisfaction   Contact customer on the day following delivery of vehicle
• Make sure proper managers have received copies of any written complaints
• Keep records of all customer complaints and solutions
• Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
• After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
• Prepare delivery call reports for Customer Relations Manager
• Print and distribute customer related reports
• Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
• Responsible for making sure surveys are taken care of in a timely manner
• Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers

What are the requirements for this job?

• High school diploma or equivalent
• Must meet Company's requirements for employment
• Prolonged periods of personal computer usage and data entry
• Adheres to all company policies, procedures and safety standards
• Possess excellent verbal and written communication skills
• Must have excellent phone skills and organizational skills
• Two years customer service experience (preferred)
• Professional appearance

Our Associates have many opportunities for career growth and development Coast-to-Coast

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

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Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.