What are the responsibilities and job description for the SERVICE ADVISOR position at AutoSavvy?
Job Details
Description
AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20 stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we’re not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience!
Schedule:
Monday Friday only
8:00 AM 5:00 PM
Job Duties & Responsibilities:
Extend a professional and welcoming greeting to every customer immediately
Verify all customer information including email and cell phone with every customer
Gather all necessary vehicle information correctly and record accurately
Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time
Write a detailed repair order for each customer given their needs
Perform visual walk around of the vehicle making any note of vehicle condition
Work with and assist automotive technicians on repair orders
Create and maintain great customer relationships that foster repeat and referral business
Perform clear and consistent communication with every customer
Handle all customer concerns immediately with a fair resolution for the customer and the dealership
Maintain a high level of customer satisfaction scores
Give fair and competitive price quotes along with detailed documentation
Follow all factory guidelines for warranty coverage
Adhere to all company policies and standards
Work as a team player
Maintain a clean and organized work area
Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior
Follow every step to the service repair process
Open to continuous training and learning is a must
Additional duties assigned
Benefits:
Medical, Dental, and Vision insurance
HSA Match
Pharmacy Discount Programs
Employer paid Life Insurance
Pet Insurance
Employee Assistance Program
Free Mental Health Sessions
Retirement Plan with Matching
Gym Discount
Paid Holidays
One of the best Paid Time Off policies in the industry!
Employee Vehicle Purchase Program
Qualifications
Required Skills & Abilities:
Adaptability to changes in work requirements or project assignments
Ability to meet multiple deadlines in a demanding environment
Must be polite, professional, and presentable, with strong communication
Must have attention to detail and problem solving abilities
Thirst for career development and continuous learning
Proven professional track record
Outgoing and energetic
Team Oriented
Self starter
Education & Experience:
CDK experience required
Have an overall knowledge of automobiles and repair type work
At least one year of automotive retail advisor/consultant experience preferred
Physical Requirements:
The physical demands described within are representative of those that must be met by an employee to successfully perform. the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a safety sensitive position.
Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to carry and transport up to 25 pounds up to 60 feet.
Requires sitting for extended periods of time.
Requires standing for periods of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time.
Requires being able to hear and speak with others in-person or on the phone.
All offers are contingent upon successfully passing of a pre-employment screening for illegal substances, background check, and having a clean motor vehicle report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $54,200 - $68,700
