What are the responsibilities and job description for the Client Relations BDC Automotive Call Center Specialist position at Autoteam Delaware?
Automotive BDC Client Relations Call Specialist
Wilmington, Delaware
About Us
Autoteam Delaware is a dealer group made up of Delaware Cadillac, Kia of Wilmington and Delaware Subaru. Autoteam Delaware is looking for a Client Relations Specialist to work in our phone call center answering incoming phone calls, making outgoing phone calls to prospective customers, and assisting our Sales and Service departments in setting appointments. Assistance with phone reception may be considered as part of the responsibilities of the job; answering incoming calls and directing to the appropriate department - to be discussed at interview.
We have better dealership hours than any of the area competitors, and a better work environment than most of the competition. We receive hundreds of online and phone contacts per month, and we have no shortage of opportunity. We pride ourselves on our understanding of digital advertising, as well as a growing Sales and Service Center.
Benefits
- Great company culture
- Positive work environment
- Opportunities for advancement
- 401(k) Plan
- Medical Plan
- Dental Plan
- Paid Vacation
- Paid Holidays
- Paid Wellness Program
Responsibilities
- Help clients with their INITIAL vehicle purchase and/or service scheduling needs by taking their calls and setting appointments.
- Complete ongoing customer datatbase training
- Follow-up with customers to ensure successful referral and repeat business.
- Learn to overcome objections and thrive within sales phone call and email conversations.
- Report directly to the Client Relations Manager regarding objectives, planned activities, reviews, and analyses.
- Bring your ‘A game’ along with a positive attitude to work with you every single day.
Qualifications
- Customer service, or other related field with phone call and/or customer experience
- Available to work flexible hours and weekends
- Phenomenal communication skills with customers and team members
- Must be willing to submit to a drug screen
Compensation: Hourly compensation with monthly bonus available. Pay range varies by experience. Contact us for details.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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