What are the responsibilities and job description for the Front Desk Personnel position at Autumn Road Family Practice?
ABOUT AUTUMN ROAD FAMILY PRACTICE
Autumn Road Family Practice has been in business for over 50 years with more than 130 years of combined physician expertise. We are a family medical practice healthcare team with a heart of service, providing Central Arkansas with excellent, comprehensive healthcare. We promote wellness and treating illness while empowering the patient to improve their overall health in a respectful, caring environment. We aspire to become the Family Practice clinic of choice in greater Little Rock by striving for extraordinary care and exceptional medical insight. Our patients are partners in their care as we help support their physical, psychological, social and spiritual well-being.
WHAT WE OFFER
At ARFP, we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages including but not limited to: Competitive Pay, 401K, Training, Benefits, and MORE!
SUMMARY
Full time position working the front desk in a busy primary care clinic Monday through Friday. There are currently 3 shifts: 7:30am to 4:30pm, 7:45am-4:45pm and 8:00am-to close (usually 5:15pm). Autumn Road Family Practice is looking for an experienced medical receptionist with several years of experience. The position requires multi-tasking abilities and works well as part of a team. The candidate will cross-train in the Call Center to cover when necessary. Experience is a plus, but not required with working medical in-coming calls to screen for prioritizing needs, schedule appointments, route calls appropriately and answer general questions is a plus; however, training for additional coverage in these areas are part of the overall job responsibilities.
REQUIREMENTS:
a. Experience with computer data entry, insurance eligibility and verification, and patient balance and copay collection.
b. Must understand primary, secondary and tertiary insurance placements.
c. Must be able to communicate clearly to aid patients through the check-in/out process.
d. Must have attention to detail and organizational skills. Both are very crucial in this roll.
e. Experience working in a medical based platform in a medical office setting.
f. Adherence to laws and best practices regarding hipaa, personal health information etc.
SKILLS:
a. Experience working in Athena (is a plus, but not a requirement)
b. Excellent knowledge of MS Office (particularly Excel) and EHR software
c. Proficiency in English
d. Ability to multi-task
e. Results-driven
f. High degree of attention to detail, dependability and trustworthiness
EDUCATION/CERTIFICATION:
a. High School Diploma
b. Associates Degree is preferred
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Customers and employees are required to wear a mask. All surfaces, doorknobs, and such are sanitized frequently. Curbside COVID 19 testing for patients.
Ability to commute/relocate:
- Little Rock, AR 72211: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $16 - $18
