Product Owner

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL with an office in Indianapolis, IN and a significant remote workforce as well. Availity is the nation’s largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicate. Fixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways Availity is streamlining this process. Availity also offers providers, hospitals, and health systems revenue cycle and patient financial management solutions. We help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.

As a member of the Production Assurance and Technical Operations Group, the OC Product Owner will be working in the Availity Operations Center to own the Production Issue Management process. S/he will collaborate with other OC team members as well as teams across the enterprise to support the identification, classification, and remediation of client and system issues and anomalies that arise through daily Availity operations. This associate will coordinate and triage reported issues, investigate solutions, assign ownership, track progress, generate reporting metrics, as well as identify process improvements and efficiency gains to streamline the overall engagement process. S/he will work independently on specific project initiatives as well as collaboratively with other analysts to meet consistent service levels across the delivery process and shape and define the workflow evolution.

To be qualified for this position, you have:

• A minimum of 2-years related experience in a technology (information exchange) and/or health care environment either vendor or hospital experience
• A Bachelor’s degree or equivalent work experience
• Experience working with healthcare and/or a wide-ranging technology environment
• IT support and application troubleshooting skills and experience working in a 24/7 production Operations Center
• Ability to adapt and respond quickly to changing priorities, can respond by taking needed action without direct instructions
• Ability and desire to take ownership of a new process workflow and guide it into maturity
• Patience and determination for working complex problems through adversity to completion
• Experience using Jira, Splunk, New Relic, is a plus
• Superior organization and problem-solving skills; Issue/Incident Management experience a plus
• Exposure across a wide range of Availity technology and product workflows is a plus

What you will be doing:

• Establishing and gaining stakeholder alignment to a vision of what needs to be accomplished
• Working with OC Technicians, Analysts, Engineers, and Management to identify problems
• Working with teams across the Enterprise including Infra, Product/Dev, Alliance, etc., to track and provide solutions
• Analyzing and handling daily production support and issues requiring conflict resolution
• Coordinating and attending meetings for status reporting and process improvement
• Assisting and/or filling in for team members on daily and/or project work to ensure delivery
• Creating/updating documentation relating to our troubleshooting procedure knowledgebase, response playbooks, contact grids, etc.
• Identifying procedural gaps and opportunities for improvement and/or automation, and coordinating the planning and rollout of the related

Why work at Availity:

• Availity has recently been named a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, and a 401k match program that is vested on day one!
• We offer unlimited PTO for salaried associates 9 paid holidays 1 floating holiday. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

At the headquarters:

• You like food trucks? We have them almost daily at our office (when we’re back to normal)
• Like food trucks a little too much? We also have an onsite gym with showers
• We appreciate work/life balance! Need to get a quick break in between meetings? We have Ping Pong, Foosball, Arcade games, and Xbox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
• We’ve got you covered with free coffee, lemonade and tea anytime you want

Why you want to work on this team:

• This high-performance team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure project execution.
• This role provides the opportunity to groom this individual to grow both within the OC space as well as the organization overall.
  

Next steps in process:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review

• Manager resume review

• Manager zoom interview

• Panel video interview