Maintenance Supervisor

Join a dynamic organization, we are quickly expanding and growing!

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Proof of Covid-19 vaccination is required to be employed by Avanath.

The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager in ensuring the responsibility of overseeing the activities of assigned staff and vendors to ensure the maintenance of the property.

RESPONSIBILITIES

You Are A ! Aptitude, Advantageous, Authentic, Aspiration and Ambition

• An Aptitude for Connecting
• You have a knack for creating a sense of community, as well as the drive to go the extra mile to create a spectacular experience for all residents and staff. Your success and purpose are driven by the relationships that you build.

• An Advantageous Approach
• Involving or creating favorable circumstances that foster success and effectiveness.

• An Authentic Attitude
• At all times, on any given day, regardless, you are relatable and approachable to residents and staff alike.

• An Aspiration for Follow-up and Follow Through
• At all times, regardless, you do what you say you will do. You over deliver.

• An Ambition to Support Residents and Colleagues
• There is no “I” in team for you. You are an active listener and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued.

Key Accountabilities

Resident Relations Customer Service

• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow-up, and follow through in dealing with residents on all matters.
• Enforce policies of the community that are delegated by Community Manager.
• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule and respond to resident/management request and work orders.
• Ensure all repairs and replacements necessary for community common areas and units. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Inspect grounds, building and other community features daily to daily to identify, minimize and correct hazardous property conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager.
• Maintain preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintain well-organized and property stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections.
• Responsible for key control of community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manage and participate in on-call emergency at community.
• Plan for and utilize property resources, equipment and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Staff Leadership

• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.

• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.

• Under direction of Community Manager, supervises, trains and schedules maintenance activities for maintenance staff.

• Monitor work progress of each maintenance staff on daily basis; provide immediate assistance and instruction if needed.

• Provide Community Manager input regarding employee performance evaluations.

• Conducts regularly scheduled Avanath safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.

Adherence to Property Management Rules, Regulations and Guidelines

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.

Physical Demands & Working Conditions

• This position works within the community, which may include accessing residents' units for life and safety matters and a normal office environment. There may be contact with residents, employees, and the public. Due to the potential exposure risk, the use of personal protective equipment (PPE) is required. The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols established during the pandemic. Please be further advised that Avanath does require proof of Covid-19 vaccination and temperature and symptom monitoring to assist the teams and communities in minimizing risk of exposure. Proof of Covid-19 vaccination is required to be employed by Avanath.

QUALIFICATIONS

• At least 3 years of multifamily property maintenance experience
• One year of supervisory experience required.
• Expertise in general plumbing, HVAC, appliance repair, electrical, and carpentry work
• HVAC certification
• Very strong organizational skills and ability to handle multiple priorities.
• Proof of Covid-19 vaccination is required to be employed by Avanath.

BENEFITS
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Proof of COVID vaccine or medical documentation exemption required.

Ability to commute/relocate:

• Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Maintenance: 5 years (Preferred)

License/Certification:

• Driver's License (Required)
• HVAC Certification (Required)

Work Location: One location