Office Manager

Who are we?

Avance Care is in the business of improving the standard of healthcare. By offering specialized, accessible, cost-effective healthcare services, we keep our patients at the center!

Role Description

Our Office Managers oversee all aspects of the clinic operation by ensuring 24/7 patient, staff, and provider satisfaction and maintaining all Avance Care quality standards.

Core Responsibilities

• Ensure employees are following Avance Care Policies and Procedures and acting in a way that represents the company in the best light to patient
• Act as a liaison between the corporate office, clinic team, and any other outside entity to ensure all communications and workflow changes are relayed clearly
• Supervise all staff daily to ensure proper procedures are followed
• Recruit, interview, train, counsel, coach, discipline, and terminate employees
• Schedule employees, oversee vacation requests, and ensure shift coverage
• Resolve all conflicts at the location with the assistance of other parties when necessary
• Advise practice owner on all non-routine matters, especially maters of significant progress, problems, and potential problems
• Address patient/employee complaints in a timely manner with tact and compassion and alerting other parties when necessary
• Ensure HIPAA and OSHA compliance
• Conduct bi-annual employee evaluations
• Document and track employee violations of job responsibilities
• Maintain employee files
• Order and maintain medical/office/vaccine supply inventory
• Conduct staff meetings to share information and communicate on company issues
• Maintain the front and back-office desk areas in an organized, orderly fashion
• Ensure front-end collections (deductibles, patient balances, co-pays, etc.) are collected
• Ensure exam/treatment rooms are stocked and medical supplies are not outdated
• Ensure timely prior authorizations are carried out
• Balance the cash register and ensures all credit card payments are accurate
• Coordinate coverage for all employees during callouts and emergency situations
• Accomplish all tasks as assigned or become necessary

Qualifications

• Minimum of Associates Degree with 2-3 years of experience in medical office supervision or 5 years of relevant experience, required
• Bachelors or Masters degree in Health or Business Administration, Healthcare Management, or related, preferred
• One of the following certifications, preferred:
• • Certified Nursing Assistant I or II (CNA)
  • Emergency Medical Technician (EMT – Basic)
  • Licensed Practical Nurse (LPN)
  • Graduate of Medical Assisting Program (MA)
  • Certified Medical Assistant (CMA)
  • Registered Medical Assistant (RMA)

What are we looking for?

• Excellent verbal and written communication
• Confidentiality
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multi-tasking skills
• Leadership skills
• Strong customer service skills
• Strong interpersonal skills
• Ability to inspire and motivate
• Knowledge of common medical terminology

Schedule

• Monday to Friday