Assistant Community Manager

Description

Community Name: Village West 

Unit Count: 306

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

The Assistant Community Manager, reporting to the Community Manager, plays a crucial role in supporting day-to-day property management operations. This multifaceted position encompasses responsibilities ranging from leasing and resident relations to budgeting, marketing, and vendor relations. The Assistant Community Manager is instrumental in fostering a positive work environment, enhancing the quality of community living, facilitating professional communication, and maintaining high operational standards to meet Avanti Residential's objectives. In the absence of the Community Manager, this role assumes all managerial duties and responsibilities.

Click here for a sneak peek into a 'Day in the Life' of an Assistant Community Manager at Avanti. Envision yourself thriving in this dynamic career opportunity.

What You’ll Do…

Financial Management and Legal Compliance

• Conduct lease renewals, rent collection, and manage community delinquencies, maintaining detailed notes for files with variances.
• Process deposit accounting in a timely manner in accordance with local/state laws and ensure ledger accuracy.
• Review GPR (General Price Rent) and have a full understanding of the PAME (Pre-Accounting Month End), AME (Accounting Month End) process.
• Process deposit accounting within Avanti policy and in accordance with local/state laws
• Review and approve Conservice pre-bill with the Community Manager.
• Perform pre-move-out inspections and initiate necessary legal actions in accordance with state and company guidelines.
• Staff Management and Operational Support
• Assist the Community Manager in hiring, training, motivating, and supervising on-site staff to achieve community operational goals.
• In the absence of the Community Manager, conduct ongoing formal and informal performance evaluations.
• Assists the community manager in Instructing and advising on-site staff regarding employee procedures and guidelines.
• Provide overall support to the Community Manager, including but not limited to managing general office operational needs and enhancing efficiency, such as answering phones, filing, ordering supplies, and producing, modifying, or distributing various forms, market surveys, spreadsheets, manuals, and information packages.

Exceptional Customer Service

• Handle walk-ins from residents, vendors, and prospective residents while maintaining friendly professional relationships.
• Possess knowledge of required telephone and sales techniques per Avanti Policies. 
• Represent the company professionally and adhere to Avanti Residential policies and procedures, including Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Local, Federal, and State laws. 

Leasing and Market Analysis

• Develop a comprehensive understanding of lead response policies, application requirements, screening processes, and rental policies to assist with Leasing Consultant duties as needed.
• Maintain thorough knowledge of lease terms, specifications, and all community policies.
• Ensure efficient and timely processing of all required administrative forms, reports, and related information.
• Handle lease forms, agreements, and rental deposit transactions from start to finish.
• Properly maintain resident and community lease files.
• Stay fully informed of current rental rates, unit sizes, locations, and community amenities including strategies, and concessions and have an overall awareness of all leasing policies and guidelines. 
• Be aware of budgeted strategy, occupancy goals, and market changes on an ongoing basis.

Correspondence and Maintenance Scheduling

• Maintain and update thorough electronic records of resident insurance certifications within the property management system.
• Assists when needed in Overseeing building maintenance scheduling and communicates building procedures and information to residents.

Misc

• Perform other related duties and responsibilities as required, requested by the community manager or Regional Director.

What We’re Looking For…

• Ability to communicate effectively and professionally with writing, phone, and computer.
• Use of technology including computer software and iPad.

What You’ll Need to Qualify…

• High School Diploma or GED required.
• 1 years of Assistant Community Manager Experience preferred.
• 2 years of property management experience preferred.

Requirements

What We Require…

• Possession of valid driver’s license and up to date vehicle insurance OR reliable transportation.
• Pass criminal background screening prior to employment.
• Wonderlic pre-employment assessment is required if minimum qualifications are met. The assessment will arrive in the email inbox that you provided.

What You Can Expect…

• Normal office setting
• Some travel to properties owned and operated by Avanti or other business-related locations/events as required.

What We Do for You…

• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits including Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• The Avanti Shares program where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return. 
• Avanti Cares Program that helps employees in financial need.
• Tenure based Anniversary Recess.
• Leadership Recognition.
• Avanti Advisors Program to help new hires.

Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or an accommodation to use our website, please contact HR@Avantiresidential.com.