Hub Administrator

Position Overview:

The Hub Administrator supports the Hub Operations Manager and is the primary contact for office functions at the assigned location. Based on the size of the hub, this role may be responsible for some or all aspects of customer service, order fulfillment and administrative duties. This position requires a high level of detail orientation, cross functional collaboration with the ability to perform varying tasks as required each day. The Hub Administrator may have direct reports, in which case they would also be responsible for training and performance management of direct staff.

Responsibilities/Accountabilities: Other duties as assigned

• Manage office administrative tasks, such as responding to emails, voicemails, order supplies as needed and set up meetings.
• Proactive communication of issues with the Hub Manager
• Work cross functionally and collaborate with other business leadership to deliver expected levels of service
• Act as a backup to Customer Service, Order Fulfillment, HR, and Office
• Responsible for logging deviations from incomplete field installations
• Assign reschedules on the purchase order system (Supply Pro)
• Handle Extra Purchase Orders (EPOs) as needed by the customer
• Schedule screens for homeowners- communicate appropriately with relevant departments.
• Maintain accurate inventory records which may require cycle count and physical inventories
• Manage staffing needs and onboarding of new hires
• Submit and ensure timely processing of MVRs for company vehicle driver approvals
• Ability to self-direct and prioritize tasks as needed
• Ability to be innovative and be agile to changing business conditions.
• Exceptionally well organized and efficient to meet commitments.

Qualifications -

• Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. English/Spanish bilingual is preferred.
• Education and/or Experience: Must have some college with a minimum of 3 years’ experience in related field or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Computer Skills: Proficiency with Microsoft® Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software (i.e., FeneVision, etc.) and become familiar with Apple iOS.
• Communication Skills: Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
• Professional Skills: Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflicts in the best interests of the business and our customers.
• Mathematical Skills: Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry, and general business math.
• Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.
• Work Environment: The work environment with this job includes warehouse and office environment. The noise level of this job varies as do the temperatures in the warehouse depending on the season.

Pay: $65k- $80k depending on work experience

Paid bi-weekly and Paid training

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Construction: 1 year (Preferred)
• Administration: 1 year (Preferred)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Tucson, AZ 85714 (Preferred)

Work Location: In person

Salary : $65,000 - $80,000