BIG PICTURE :
The Diner Manager is responsible for leading the diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere.
The Diner Manager should empower each Supporter to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other.
In addition, profit expectations should be met by taking action to build sales and control costs without sacrificing quality.
CORE ACCOUNTABILITIES :
Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them.
Check on guests at their tables, thank guests for coming. Train and empower employees to take service- recovery actions.
Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days.
Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs.
Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection.
Maintain a clean / sanitary / safe environment at all times, including safe food handling procedures.
Support these with local advertising, targeted suggestive selling and unit level contests or games.
Require all team members to pay 50% for all their meals, accounting for all guest checks each shift, training and reinforcing portion control procedures and taking other appropriate actions.
Designate one or more team member in each department to participate in the interview process and give input on hiring decision.
REQUIRED ATTRIBUTES :
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Job Posted by ApplicantPro
Last updated : 2024-05-03
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