Field Operations Agent / Concierge

Who we are...
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100 billion dollar STR industry.

What we are looking for...
The Field Operations Agent is an essential role that helps ensure a consistent quality experience each and every stay. This position will require excellent communication and leadership skills with strong attention to detail. A dedication to hospitality is at the core of the work. The Field Operations Agent will serve as a brand ambassador, representing AvantStay in all interactions. The ideal candidate is passionate about creating exceptional customer experiences and is a problem-solver, there to ensure that our guests have the best possible stay. The Field Operations Agent will need to be able to respond swiftly without delay and complications when required. If you can pick up and go to solve a problem when necessary then this is the right role for you.

What you'll do...

• Ensure exceptional guest experiences, with a willingness to do whatever it takes to offer a consistent and valuable brand experience
• Support the field ops & concierge teams in day to day operations
• Maintain knowledge on Value Added services in all markets
• Be a professional brand ambassador for our company when dealing with internal and external customers and vendors
• Set up and deliver amenities, coordinate activities in person, and be in the market to enhance the guest experience
• Perform pre/post-stay inspection of properties when needed
• Proactively identify issues and/or quality assurance concerns
• Perform light maintenance as needed
• Respond to ad-hoc guest or homeowner related issues and solve problems
• Track, submit, and stock supply orders to maintain sufficient levels

What you'll bring...

• Willingness to learn, assimilate, and communicate.
• Positive attitude, amazing communication skills, and great passion for the home-sharing economy.
• Excellent verbal and written communication skills.
• Hospitality and/or Real Estate experience is a plus.
• Basic Maintenance/Troubleshooting Experience is a plus.
• Reliable car, a valid driver’s license, and the willingness to travel throughout the area regularly.
• Ability to lift and move heavy objects
• Legal right to work in the United States
• Availability to work the following schedule: Thursday to Monday 11am-8pm

Perks Benefits...

• Hourly Rate: $18-22 an hour (depending on experience)
• Health Benefits
• PTO
• Complimentary and discount stays at AvantStay properties
• Quarterly Mental Health Days
• Mileage Reimbursement
• Monthly Cell Phone Reimbursement Program

When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

AvantStay, Inc. is a proud member of PledgeLA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Weekend availability

Application Question(s):

• Do you have access to a car and will you be able to reliably commute to the Cannon Beach area for this role?

License/Certification:

• Driver's License and Insurance (Required)

Work Location: Multiple Locations