Production Manager

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary: Production Manager

The purpose of this role is to manage Installation Technicians in their roles to execute on installations of Audio/Video, lighting, and/or shading solutions effectively and efficiently. Responsibilities include, but are not limited to, coordinating among project managers, sales, and clients, creating, and maintaining project database, project scheduling and other duties and tasks as assigned by the business.

Responsibilities will include, but will not be limited to the following:

• Provides oversight for planning and implementation of process improvement principles required to maintain AV, lighting, and shades technologies in critical areas such as client homes, developments, and office spaces.
• Responsible for planning, oversight, and management of AV, lighting, and Shades, and related technology projects implementation.
• Facilitates and manages complex problems ensuring resolution.
• Must be intuitive in interfacing with internal resources, support technicians, field partners, and clients.
• Interacts seamlessly with internal teams on installations, project management, scheduling, accounting, purchasing, warehousing, service, sales, and much more.
• Implements the AV, lighting, and shades technology strategies, based on business requirements and industry guidelines as directed by the department head.
• Accountable for resource planning, deployments, and expenditures related to the support of AV, lighting, and shades systems.
• Collaborates with various Departments on a regular basis to determine AV, lighting, and shades requirements for maintaining technical operations and customer satisfaction.
• Develops, articulates, and implements a strategy for providing best-in-class audio-visual technology in support of our client's business.
• Develop strong technical understanding and deliver metrics on AV and Shades technology.
• Updates weekly and monthly status reports with management
• Mitigates risks to the firm by operating in a security mindset.
• Participates in and drives continuous improvement activities across AV and Shades technologies.
• Provides reports and adheres to metrics outlined in the contract to provide service level defined per agreement.
• Responsible for ensuring the working condition, calibration, and ongoing maintenance of all test equipment, tools, and associated hardware.
• Responsible to ensure all field staff abides by OSHA mandates as well as any other company directed safety measures.
• Responsible to lead, groom, manage, and motivate the AV, lighting and shades technicians.
• Additional duties and projects as assigned.

To join our band, you'll need the following experience:

• 7-10 years of relevant experience, including at least three (3) years in a managerial role required, preferably working for a national organization.
• Must have project development, program implementation, and service delivery experience.
• Ability to communicate technical information to non-technical users.
• Successful experience thriving in a fast-paced environment, supporting multiple initiatives simultaneously, and prioritizing work to meet and/or exceed established service levels.
• Ability to think logically and creatively in problem-solving.
• Thorough understanding of a wide variety of audio, video, and control systems required.
• Solid knowledge of AV industry best practices.
• Experience with network and PC troubleshooting a plus.
• Promotes an organizational climate that energizes, motivates, and facilitates teamwork

Travel Requirements:

• Occasional travel may be required dependent on business needs

Why Guitar Center? Here's just some of the rewards:

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Why join us?

At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.

Love this gig and want to apply?

Send your resume and cover letter today, along with salary expectations!

Guitar Center and AVDG is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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