Career Development Manager | Phoenix, AZ

Avenue5 is growing, and we are in search of a career development manager to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The career development manager is responsible for creating and delivering engaging and innovative learning content that assists our associates in becoming experts in everything they do. This position will lead and participate in the development of Avenue5’s operations training curriculum and programs.  This includes designing, conducting, facilitating and evaluating the sales, customer service, marketing, and other operations training programs for the Avenue5’s associates. The goal is to go outside the traditional learning design box and take risks to further engage the audience.

Primary Responsibilities and Objectives

·         Design and develop measurable learning experiences for all of Avenue5’s different geographies, environments, and audiences.

·         Collaborate with associates to identify and assess training and performance needs.

·         Drive the development and delivery of increased e-learning capability as a learning solution.

·         Create exercises, instructional activities, and training assessments that reinforce learning based on specific topics and roles.

·         Stay up-to-date and educated on new trends and regulations within training and property management.

·         Conducts and facilitates training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary.

·         Provide input into the development of training programs by researching operating processes and policies or content-related information, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents. 

·         Act as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations. 

·         Manage supplemental programs by communicating with managers to ascertain specific needs, tracking turnover and new hires, and creating and publishing a training calendar.

·         Assist the integration teams for new management contracts and newly-acquired properties by conducting training for new associates on the company’s property management policies and procedures, and critical leasing, maintenance, and property management activities. 

·         Collaborate with third-party vendors, contractors, and other business partners to enhance or augment internal training programs and provides customer service by working with senior management to develop and produce training and communication materials. 

Education and Experience

·         Two to five years of experience in property management is preferred.

·         Two to five years of experience in a training role is required.

·         Advanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.

·         Basic level knowledge of Learning Management Systems is required.

Skills and Requirements

·         Understanding of adult learning styles, including e-learning, and how they are different.

·         Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas. 

·         Detailed oriented and desire to learn.

·         Excellent written and verbal communication skills.

·         Ability to work independently and prioritize in a fast-paced environment.

·         Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned.

Scheduling

·         Typically, normal business hours.

·         Ability to travel (75%).

Environment

·         Exposure to environment typically found in an office building.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

·         Ability to lift, push and pull up to 25 pounds.

·         Hearing and visual ability to observe and detect signs of emergency required.

·         Must be able to sit, stand, reach, bend and stoop for extended periods of time.

·         Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

·         Perceiving the nature of sounds at normal speaking levels with or without correction.

·         Ability to receive detailed information through oral communication, and to make the discriminations in sound.

·         Visual requirements including color, depth perception, and field vision.

·         Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.

·         Ability to tolerate stressful situations.

·         Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.