Property Support Specialist | Integrations

Avenue5 is growing, and we are in search of a property support specialist to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The property support specialist is responsible for the temporary operations of properties to which they are assigned throughout Avenue5’s portfolio. This role may entail oversight of property operations during staff deficiencies, support of newly integrated properties, mentorship to new property managers, or completion of other property related projects that may be assigned.  Additionally, the position may support new business leaders in the due diligence process.

Primary Responsibilities and Objectives

·       Travel to short term property assignments throughout Avenue5's national portfolio

·       Support the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rental collection, and delinquency management), property financials, and property marketing in accordance with company and client standards

·       Respond to resident complaints and issues, and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations

·       Identify property needs that may not be noted on a checklist or assigned task

·       Identify and review property’s natural disaster and emergency evacuation plans with property associates

·       Responsible for understanding and assisting with the property’s strategic marketing plan to attract and retain residents

·       Provide a detailed report of tasks accomplished, staff and property observations, leasing activity, reporting activity, resident, and supplier interactions in addition to all completed and pending items

·       Collaborate within the department to facilitate continuous quality improvement of the integration processes

·       Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

·       Provide administrative support for operators during due diligence inspections

·       Relay technical concerns with adequate detail, quickly and accurately

·       Arrange and manage travel and related expenses per Avenue5 and departmental guidelines

·       Maintain a climate in which associates want to do their best by leading and communicating Avenue5 core beliefs with associates and providing coaching and development

·       Confidently be a single point of contact for associates of new properties and other Avenue5 associates when questions arise

·       Thorough understanding of Avenue5 policies and practices for communications, office, and property operations, leasing and marketing, systems, reporting, affordable, risk management, etc., as they relate to the property assignment

·       Introduce Avenue5 policies, procedures, and culture to new properties and associates along with property specific software

·       Provide guidance, mentorship, support for new associates, including property managers and regional leaders

·       Provide constructive feedback to associates and their supervisors regarding performance and/or property operations

·       Assist with onboarding new or acquired associates during the integration period

·       Stay up to date with curriculum, platform, and company policy changes

·       Adhere to company best practices and local, state, and federal Fair Housing requirements

·       Perform other duties as assigned

Education and Experience

·       High school diploma is required. Bachelor’s degree is preferred.

·       Three to five years of property management experience is required

·       Two to three years of direct management experience is required

·       Two to three of experience in Yardi Voyager, RentCafé, RealPage, OneSite or other equivalent systems is preferred

·       One to two years of experience in Salesforce is preferred

Skills and Requirements

·       Ability to work independently, under minimal to moderate supervision, and prioritize effectively in a fast-paced environment with a strong sense of urgency

·       Sensitivity to confidential matters is required

·       Strong interpersonal skills to communicate with others effectively and sensitively, including residents, clients, and all levels of management

·       Must possess strong leadership, management, and delegation skills

·       Ability to make immediate decisions to resolve problems

·       Ability to display good judgement when unpredictable situations arise

·       Ability to tolerate stressful situations

·       Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

·       Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system

·       Capability to read, comprehend and converse in English

·       Excellent written and verbal communication skills

·       Strong organizational and time-management skills

·       Always maintain a professional demeanor and appearance, promoting the same to associates

·       Maintain a valid driver’s license, clean driving record and current auto insurance

·       Comply with all safety requirements

·       Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

·       Required to maintain a regular schedule which may require working outside of regular schedule, weekends, and non-traditional holidays

·       Ability to travel including overnight (up to 50%)

·       This is a roving position which will require frequent travel that will vary from light to significant depending on business needs

·       When required, be on-call and assist during property staff deficiencies

Environment

·       Exposure to environment typically found in an office building

·       Frequent exposure to airports, airplanes, rental cars, hotels, etc.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

·       Ability to lift, push, and pull up to 25 pounds

·       Must be able to sit, stand, reach, bend, and stoop for extended periods of time

·       Ability to travel on all forms of public transportation (e.g., airplanes, trains, rental cars, etc.)

·       Hearing and visual ability to observe and detect signs of emergency required

·       Perceiving the nature of sounds at normal speaking levels with or without correction

·       Visual requirements including color, depth perception, and field vision

·       Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

·       Ability to receive detailed information through oral communication, and to make the discriminations in sound

·       Talking and expressing or exchanging ideas by means of the spoken word those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Salary : $58,000 - $73,400