Vice President, Operations | Portland, OR

Avenue5 is in search of Vice President, Operations to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

About the Vice President, Operations Role

The vice president, operations creates the strategic direction for existing complex portfolio clients and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. The vice president operations will execute long- and short-term plans and directives by implementing judgement, vision, management and leadership.

Primary Responsibilities and Objectives

• Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
• Responsible for full associate life cycle including recruiting, mentoring and performance management
• Serve as the strategic business partner responsible for revenue growth for complex clients and partners
• Responsible for achieving growth and operational KPI’s for portfolio clients
• Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for the property owners and Avenue5 leadership
• Lead all aspects of the client relationship including communications, planning, education, and problem resolution
• Provide subject matter expertise to clients to ensure product utilization is optimal
• Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements
• Maintain an expert level knowledge and understanding of all Avenue5 products and services
• Assess revenue and profit potential for all properties and portfolio clients
• Lead special projects to support client development
• Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
• Perform other duties as assigned

Education and Experience

• High school diploma is required. Bachelor’s degree is preferred.
• Ten or more years of experience in multi-family property management is required
• Ten or more years of direct management experience is required
• Ten or more years of experience in managing, expanding and developing relationships with clients at a senior level is required
• Two or more years of experience in a Vice President role
• Third party, multifamily experience required
• CPM certification is preferred
• Participation in industry groups is preferred
• Five or more years of experience in Yardi Voyager or other equivalent system is required

Skills and Requirements

• Strong understanding of property management industry trends, issues, and emerging technology
• Track record of accomplishments and high-impact results
• Ability to work independently and prioritize effectively in a fast-paced environment
• Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint and Excel (including Excel functions)
• Ability to meet deadlines
• Ability to read and understand financial statements
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Ability to work independently and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.