Area Manager

POSITION SUMMARY

Our company is seeking an experience Area Manager that will oversee our new Michigan area locations. The preferred candidate will have experience in managing daily operations of business for multiple locations and have a passion for the drug treatment community.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages daily operations of approximately 3-8 collection locations (depending upon size and complexity) within a specific area
• Provides leadership and management to ensure that the mission and core values of the Company are put into practice within the collection locations
• Directly manages all collection staff and lead collectors within collection locations
• Actively participate in new customer development
• Assists with the new-business set-up and implementation process
• Builds and maintains relationships with existing clients to include judges, probation departments, and other judicial officials
• Conducts customer training sessions
• Acts as a main day-to-day point of contact for customers
• Proactively identifies, addresses, and resolves any issues at collection locations or with clients
• Attends Drug Court staffing sessions, general sessions, and graduations on a regular basis
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws
• Effectively manages sites through clear, direct and respectful communication
• Schedules staff in an effective manner based upon monthly testing calendars
• Manages site-specific metrics related to staffing
• Meets monthly KPIs
• Assists the training team with training initiatives at collection locations
• Fosters a success-oriented, accountable environment within the Company
• Encourages teamwork and collaboration with other locations
• Interviews candidates to fill open positions at collection location
• Takes accountability for collection locations’ actions
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of relevant federal and state laws
• Knowledge of industry and industry-related trends
• Strong customer service skills
• Strong management and leadership skills
• Ability to solve complex problems
• Ability to identify and interact with potential customers
• Ability to effectively delegate work assignments and give authority to work independently
• Ability to resolve internal and external conflicts and issues in and efficient and effective manner
• Ability to lead others and motivate them to perform well
• Ability to maintain confidential client and employee information and materials
• Ability to multi-task and work in a fast-paced environment
• Ability to make decisions and exhibit sound judgment
• Ability to prioritize and plan work activities and use time effectively
• Ability to work both independently and as part of a team
• Ability to communicate effectively both orally and in writing
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

EDUCATION AND EXPERIENCE

• A four-year college degree and at least 2-5 years of experience in a business management role strongly desired
• Experience in the criminal justice or testing industry is preferred

COMPENSATION AND BENEFITS

• Commensurate upon experience and qualifications.
• Annual Performance Bonus
• Health, Dental, and Vision Insurance
• Company-Paid Disability and Life Insurance
• 401(k) with Company Match
• Paid Time Off
• 4 Hours of PTO for Community Service

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• This position will require travel up to 50% within designated area. Travel outside of designated area may be required on occasion.

Our company is an Equal Opportunity Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.