What are the responsibilities and job description for the Customer Service Representative position at Avetta LLC?
What Avetta Does:
Avetta is a global leader in supply chain risk management and compliance solutions. Our Cloud platform provides clients assurance that their contractors and suppliers operate in accordance with both sustainable business practices and regulatory mandates. Every day, in more than 20 countries, and for some of the largest companies in the world, we qualify suppliers and contractors in operational disciplines including health and safety, environmental impact, corporate social responsibility, financial viability, anti-bribery, and more. We serve as the evaluation layer not for what business a company operates, but rather, how a company operates its business.
We’re profitable, backed by WCAS and TCV, global, and growing rapidly. The company is at an inflection point where our focus is on enabling true global scalability. We’re looking for stellar performers to round out our team, and to drive Avetta through its next phase of evolution.
SUMMARY
The Supplier Success Professional (Customer Service Representative) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
This role would require working a hybrid schedule in our Orem or Houston office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
MINIMUM QUALIFICATIONS:
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
Job Type: Full-time
Pay: $16.30 per hour
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Orem, UT 84097: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $16
