IT Solutions Specialist, Newport Beach

Job Summary:

The Solutions Specialist in IT serves as a primary interface with the business stakeholders. With guidance from management, the Solution Specialist will assist in analyzing the business processes, workflows, and requirements of the users to support and enhance ACG’s application suite. The business will rely on your recommendations, identifying/preventing pitfalls, and guidance toward sustainable solutions over quick fixes. The role requires the level of confidence to ask questions, make mistakes, and learn from all experiences while at the same time truly listening to the users’ needs to design creative solutions. Must be comfortable working in an international environment with teams across different countries.

This position requires the candidate to be detail oriented, analytical, and collaborative. Strong communication skills are a must. This role is required to interface with all levels of management within the Company, work closely with various teams within the organization, and other business partners to provide ad-hoc support as needed.

Essential Job Functions:

• Lead and conduct requirement gathering sessions with Business Stakeholders to understand, implement, and document current and proposed processes
• Consult the Business on producing scripts with detailed acceptance criteria and functional test scenarios
• Produce workflow and process diagrams to translate business requirements into technical requirements
• Analyze current processes to provide recommendations for optimization
• Ensure that deliveries meet the requirements agreed upon by key stakeholders.
• Coordinate enhancements with 3rd party vendors and coordinate internal user acceptance testing
• Deliver end-user trainings and release notes for production deployments as needed
• Consults and makes recommendations to management on significant issues.
• Coaches and ensures compliance to requirements tools, standards, and processes.
• Support and maintain a variety of platforms within the organization and understand the implemented structures and how they are integrated with other systems within the organization.
• Handles other projects/tasks as needed.

Qualifications:

• 5-10 years of experience in IT or related technical professions
• At least 3 years as a Business or Systems Analyst
• Ability to work with internal stakeholders to identify and translate technical needs, and to think strategically to leverage the impact of technology on short and long-term business processes.
• Ability to communicate effectively, successfully manage and deliver complex projects, and analyze data on behalf of stakeholders.
• Demonstrated ability with a report writing tool, and skills to assist with reporting/dashboards
• Prior experience with Salesforce platform.
• Experience with Microsoft Office
• Bachelor’s Degree required

If you are interested in the IT Solutions Specialist position, please send your resume and cover letter to ACGHRApply@aviationcapital.com