What are the responsibilities and job description for the Retail Sales Associate position at Aviator Nation?
Overview
The Sales Associate is a friendly, customer-focused individual with genuine enthusiasm for the Aviator Nation lifestyle and products. This person thrives working in fast-paced environments where creative problem-solving skills and a growth mindset for continued improvement are critical components to effective customer service and successful execution of the role.
Job Summary
The Sales Associate is responsible for welcoming and helping all customers and will offer first-class service and product solutions to ensure high levels of customer satisfaction. They will exercise empathy and tact to address challenging customer situations. They are constantly updating their knowledge of the products, services, and policies while maintaining the presentation of the sales floor, products, signage, and displays.
Key Responsibilities
- Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
- Learn product knowledge (SKU’s, fit, and more)
- Demonstrate superb product knowledge and services
- Operate cash register and Point of Sales system (POS)
- Manage financial transactions including sales, process returns and exchanges, and balance drawers
- Achieve established goals
- Direct customers to merchandise within the store
- Increase in store sales
- Introduce promotions and opportunities to customers
- Cross-sell products to increase purchase amounts
- Maintain an orderly appearance throughout the sales floor
- Assist with incoming and outgoing shipments
- Conduct inventory count
- Ensure floor restock happens as needed
- Assist with other purchase orders
- Share knowledge with team members
- Assist with omni-channel sales and fulfillment process
- Under the direction of the Store Manager and company guidelines, assist with social media posts in various ways such as take photos, assist with photoshoots, and model clothing
Skills, Abilities & Requirements
- Abide to available and agreed schedule
- Ability to work retail hours including weekends and holidays
- Excellent verbal communication skills
- High attention to detail and strong organizational skills
- Ability to maintain a professional appearance and follow store’s dress code
- Maintain a positive attitude, high energy, and focus on customer satisfaction
- Ability to read, write, and perform basic math
- Ability to confidently operate office equipment such as computers, printers and telephones
Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
- Ability to move and lift equipment and supplies of up to 20 pounds
- Vision abilities include close, distance, color peripheral, and depth perception
- Noise level in the work environment is moderate
This job description is not exhaustive, and you may be required to carry out other duties as requested.
EEO Statement
Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
