What are the responsibilities and job description for the Front Desk Clerk position at Avid hotel by IHG?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure rooms are ready for guest arrivals
- Perform night audit duties as required
Requirements:
- Previous experience in hospitality management or front desk operations preferred
- Proficient in using phone systems and handling multiple phone lines
- Excellent phone etiquette and communication skills
- Strong customer service skills with a friendly and helpful attitude
- Ability to speak multiple languages is a plus
- Familiarity with hotel operations and guest services
- Attention to detail and ability to handle cash transactions accurately
- Flexibility to work evening, overnight, weekend, and holiday shifts as needed
This is an exciting opportunity to join our team at the front desk of our hotel. We offer competitive pay, a positive work environment, and opportunities for career growth in the hospitality industry. If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment, we would love to hear from you.
Please submit your resume along with a cover letter highlighting your relevant experience.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Salem, VA 24153: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15
