Financial Analyst I

At least 2 years relevant experience required. The Payment Operations team supports our customers by providing prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks or missing payments, while protecting the financial integrity of every transaction. This role is responsible for providing daily operational support and oversight of the end-to-end payments process primarily performed by offshore business partner. The Analyst role will liaise with our offshore business partner on payment exception activities, aid in resolution for escalations, and consult on complex issues. The Analyst role will also work with key internal stakeholders to address escalated issues and implement best practices to support operational efficiency and effectiveness. This role is critical in the performance and enhancement of process controls, monitors issues that arise, and works with Sr Analyst and Manager to reach resolution. Role will also be involved in testing for projects, system enhancements, and company initiatives.Main Responsibilities:Key contact for offshore business partner in support of day to day payment operationsHelp improve the operational systems, processes, and policies in support of the department’s goals and KPIs.Help enforce payment policies, procedures and strategies in support of current and new business initiativesThrough analysis, identify anomalies, trends or other concerns and raise upwards supporting the insights driven cultureAid in resolution of complex customer payment issues, escalations, and incident resolutionAssist in the creation of business requirements and testing for projects, system enhancements, and company initiativesImplement best practices to ensure successful processing of payments and exceptionsAlso responsible for other Duties/Projects as assigned by business management as needed.Education requirement: BachelorsKnowledge, Skills, and Abilities:Cross Functional Relationships: Experience partnering with cross functional business partners/stakeholders and third-party payment/industry partners.Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel, Word, Visio, Outlook)Organization: Strong organizational and time management skills; effectively balance multiple priorities and meet deadlinesCommunication: Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levelsBusiness Process: Strong experience in documenting processes, controls, risks, and business process modeling.Business Acumen: Demonstrated technical and business acumen with genuine interest in applying creative solutions to address challenges and opportunities within the payments space."

Job Type: Contract

Pay: $33.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Overland Park, KS 66204: Relocate before starting work (Required)

Work Location: In person