Communications Specialist (H)

Communications Specialist 131792 (H)

A leading tech company is seeking a Communications Specialist. The successful candidate will be responsible for supporting successful Customer Experience (CX) Advocacy initiatives at Microsoft by leveraging effective communication strategies to engage customers, internal stakeholders, and the Field. The ideal candidate has exceptional skills in communications, strategic thinking, problem-solving, strategy, planning, and management. The company offers a great work environment!

Communications Specialist Pay and Benefits:

• Hourly pay: $50/hr
• Worksite: Leading technology and data solutions company (Remote, Candidates must be in Central Standard Time zone)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 12 Month Assignment

Communications Specialist Responsibilities:

• Create internal and external communications including speeches/presentations, newsletters, blogs, social media, video scripts, interview/PR talking points, meeting briefings/backgrounds, and anything else communication-related.
• Become a resource for other members of the team, collaborating on thought leadership projects, event session creation/management, blogs, whitepapers, video production, and project management.
• Communication Strategy:
  • Develop and execute comprehensive communication plans that support customer experience advocacy plans in place.
  • Create engaging and persuasive communication materials, including presentations, emails, newsletters, and intranet content.
  • Ensure consistent messaging across various communication channels to promote understanding, transparency, and acceptance of change initiatives.
  • Tailor communication strategies to address the needs and preferences of diverse stakeholder groups.
  • Monitor and analyze data to track progress, identify gaps, and provide insights to senior management.
  • Prepare regular reports and presentations to communicate the impact and effectiveness of change management efforts and work across the program.
• Stakeholder Engagement:
  • Create communications strategies that are tailored to build buy-in and support for CX initiatives.
  • Provide guidance and support to leaders and managers in effectively communicating and engaging with their teams to ensure alignment with group objectives.
• Change Management:
  • Support the development and implementation of change management strategies and plans to support organizational initiatives and transitions.
  • Respond with new strategies/actions to change impact assessments and identify potential risks, challenges, and resistance to change.
  • Collaborate with cross-functional teams to create and execute communications that support the CX Advocacy activities (communication plans, training programs, and stakeholder engagement initiatives).
  • Monitor and measure the effectiveness of the communications strategy, providing recommendations for improvement.
    

Communications Specialist Qualifications:

• 10 years proven experience in communications required.
• 10 years of experience with Marketing & Communications (Exec Communications - Publishing).
• 10 years of experience creating Informatic Documents.
• 10 years of experience understanding Technology.
• Bachelor's degree in Business Administration, Communications, Public Relations, Organizational Psychology, or a related field.
• Prior MSFT Experience is preferred.
• PowerBI for reporting.
• Work examples.
• Strong communications skills inclusive of C-Level communications, organization, and support of large-scale, complex programs.
• Well-versed in how to address stakeholders at all levels, have strong business maturity and can effectively collaborate within and outside of the organization. You are intentional about communication, thought leadership on what needs to be done, and drive for clarity.
• Demonstrated ability to develop and execute comprehensive communication plans across various channels and audiences.
• Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
• Proven thought leadership in communications
• Strong stakeholder management and engagement skills, with the ability to influence and build relationships with diverse stakeholders.
• Strong sense of urgency.
• Ability to work independently.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• MSFT Tools for collecting information on Customers (Sales tools).
• PowerPoint.
• Meet deadlines for deliverables.
• Creativity.
• Ability to work with limited guidance.
• Work well within Cross-Functional Teams.

Salary : $50