What are the responsibilities and job description for the FSR-Field Services Representative position at Avista 1?
Closes: December 8, 2022
Salary: $36.79 per hour; Union
Job Description
To engage with customers in the field regarding past due billing and providing an opportunity for point of contact payment. Will read meters (gas and electric) at either a specific location or in accordance with scheduled routes. Engages regularly with customers either directly or indirectly. Employees in this position must be able to communicate clearly with customers while maintaining the highest level of customer experience.
As this position is a high customer interaction position, it is critical that individuals in this classification maintain the highest level of attention to safety, for the customers we serve and our fellow employees.
Requirements
Requires a high school diploma or equivalent. Requires valid driver’s license. Previous experience in electrical, electronics, or gas/line construction preferred with demonstrated mechanical ability. Basic understanding of Microsoft Office Suite or similar computer applications. Demonstrated strong positive communication and customer service skills required. Other combinations of education/experience may be considered.
To Apply
We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.
Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".
Benefits
At Avista, we believe our employees are our essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.
Pre-employment screening requirements
Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.
Avista’s Commitment to Equal Opportunity and Affirmative Action
Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment, Affirmative Action efforts, and Equity, Inclusion and Diversity. We strongly encourage applications from women, people of color, people with disabilities, protected veterans, and all others. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.
Equity and diversity in our workplace is important to us. Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.