Job Posting for Customer Service Representative at Avita Pharmacy

Overview:

The Customer Service Representative will assist patients with picking up their medications as well as checking out the medications through the Point of Sale (POS) system. The is a clinic-based position located at our newest location in the San Antonio, TX area (722 Isom Road.)

Pharmacy hours of operation: Mon - Tues: 9AM-5:30PM, Wed - Thurs: 9AM-8:30PM, Fri: 9AM-5:30PM and Sat: 9AM - 2PM

About the Role:

Provides excellent customer service by acknowledging, assisting and showing compassion and professionalism toward our patients in person and over the phone
Operates the cash register using the POS system
Balances register drawer accurately each day
Ensures all daily deposits are properly carried out in a timely way for all POS registers
Check and enters daily orders from wholesalers
Assist with routine inventory maintenance tasks
Maintains a neat and organized workstation
Retains pharmacy equipment in accordance to company standards
Accepts prescription orders and evaluate information for completeness and accuracy
Maintains temperature logs for the pharmacy and medication refrigerators
Communicates effectively with other members of the pharmacy operations team
Coordinates and track daily prescriptions deliveries and/or pick up orders
Ensures all deliveries are made accurately and on time and accounted for
Proactively identifies problems, escalate if/when appropriate, and provide effective solutions
Multitasks in a fast-paced environment with several computer programs and patients
Performs other related duties as assigned
Work schedule: Must be available to work an 8-hour shift during the pharmacy hours of operation (with a 30-min lunch break.) Saturday schedule will be rotational.

About You:

High School Diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience
Bilingual in Spanish is a plus
Cashiering experience using POS software
Prior retail pharmacy experience a plus; experience with shipping and packaging a plus
Strong and effective communication and customer service skills
Knowledge of MS Suite including Word, spreadsheet software; inventory software; internet software; order processing systems
Strong typing and data entry skills
Able to lift and carry light to medium-weight packages
Ability to multitask and remain organized in a busy, fast-paced work environment
Be pro-active in identifying and analyzing problems and provide solutions

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ , HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Pay range: $15.00 to $17.00 per hour, based on credentials and geographic location

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six Company Paid Holidays and Three Personal Floating holidays, Paid Time Off (PTO), Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty, Award Recognition Program, Professional Learning & Development opportunities. Company Paid benefits – Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending. Voluntary benefits – Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match.

All benefits are subject to the applicable plan terms.

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