Patient Services Representative II (PSR II) Dental

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve. 

BENFITS INCLUDED:

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 401 K Contribution 

POSITION PURPOSE:

Under the supervision of the Dental Front Office Supervisor, the PSR II - Dental utilizes established procedures to schedule patients, prepare charts, and assist in providing care for patients as appropriate. Ensures efficient and effective flow of patients through joint planning and problem solving with Clinic staff and providers. Ability to keep several tasks moving along in a well-organized, compassionate, and professional manner while functioning at a high level of accuracy.

ESSENTIAL FUNCTIONS:

• Enters patient packet data and scans documents, verifies accuracy of patient paperwork and updates patient charts and files as needed.
• Registers patients at appointment time and completes documents; assists patients as needed to ensure completion of documents.
• Screens new patients for eligibility, collects financial and demographic information and prepares patient’s chart. Photocopies insurance or other third-party payor information and photo ID.
• Schedules patient visits.
• Calculates individual patient charges for services; collects payment and explains payment process; records receipts of fees in practice management system.
• Explains treatment plans.
• Answers all telephone calls and makes courtesy confirmation calls.
• Attends in-services and other required meetings.
• Maintains strict confidentiality at all times.
• Masters various registration processes in order to facilitate accurate and efficient registration and maximize collections.
• Other duties as assigned.

PROFESSIONAL QUALITIES:

• Strictly adheres to the ethics and Code of Conduct as established by the ADA, Oregon State Board of Dental Examiners, and Aviva Health.
• Displays a high level of initiative, effort, and commitment towards completing assignments efficiently and timely. Works with minimal supervision and demonstrates responsible behavior and attention to detail.
• Follows all Aviva Health policies.
• Promotes positive customer relations and service to both internal and external customers by providing customer services to all patients in a non-discriminatory, confidential, professional, friendly manner that builds dignity for each individual customer. Communicates in an easy to understand, friendly, and professional manner.

QUALIFICATIONS:

• High school graduate or equivalent education.
• One-year clerical experience in a dental care setting preferred.
• Must possess knowledge of Practice Management, Electronic Dental Records, dental terminology, and office practices and procedures.
• Knowledge of collection procedures and laws preferred.
• Must be able to type 40WPM.
• Strong interpersonal and communications skills required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.