Commercial Property Claims Handler

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers. Commercial Property Claims Handler - Salary up to £23,500 (depending on hours, skills and experience) plus additional benefits Working Hours: Monday to Friday 9-5pm. Potential opportunities for overtime so may require flexibility. We are also open some Bank Holidays Start Date: Mid November Kick Start Your Customer Service Career with Aviva We love people who do the right thing for our customers and our colleagues. We want people who speak up, who take responsibility and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! We have exciting opportunities for Claims Handlers to join us in our offices based in Pitheavlis, Perth. A bit about the job: Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in an attractive environment. Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. Day to day, you will be dealing with brokers and customers, taking demand over the phone and via email for new and existing claims for commercial property. Skills and experience we’re looking for: • Positive attitude and strong desire to meet customers’ needs. • Excellent communication skills, both written & verbal. • Strong negotiation and influencing skills. • Strong problem-solving skills. • Good level of IT skills to navigate systems. What you’ll get for this role: Starting salary up to £23,500 based on a 35 hour week (depending on location, skills, experience, and qualifications) Step pay progression allows you to develop in the role at your own pace Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer’s leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 0121 234 7666 or send an email to alannah.burgess1@aviva.com.