Customer Service Expert

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers. Customer Service Expert – Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500. Kick start your Customer Service Career by joining our successful and friendly Transfers team Location: Sheffield / York This is a hybrid working role with 60% of your time in the office and 40% at home offering flexibility. (Initially it will be full-time for training - c. 6 weeks). Allocated shift pattern between: 09:00 - 17:00 Monday - Friday = Standard 35hr week 08:00 - 18:00 Monday - Friday = Standard 40hr week Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers. A bit about the role: Our customer expert roles include both phone and admin work to help our customers bring their pensions together into one place. We need people that will challenge the status quo and help us shape the future and by joining this team you will be part of a diverse, supportive, and fun-loving community where everyone comes together to deliver great outcomes for our customers and each other. You will be part of a team which delivers key processes to help customers transfer their pension benefits both to and from Aviva and will really love making a difference in customers lives. Skills and experience we’re looking for: Excellent telephony and administrative skills Accountability for your customers and service their needs in a competent, professional, and timely manner You will be responsible for ensuring customer’s money is moved safely and in-line with the relevant regulations and internal policies and frameworks, so you will need an eye for detail. The ability to understand our digital methods and how they can make things simple and quick for our customers. A positive advocate for your team/area and a ‘go to’ for others to help support you in delighting our customers. What you’ll get for this role: Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500 Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer’s leave 25 days / 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Marya Hussain marya.hussa@aviva.com