Risk, Assurance & Capability Lead

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers. Risk, Assurance & Capability Lead - Salary £40,000 to £60,000 Are you someone who loves being able to support large operations in risk and assurance but at the same time wants the accountability for building the capability to improve our performance? Property Claims is seeking an individual with strong Risk & Assurance (R&A) expertise to support our operation in driving to its ambitions. In addition, the role will also have accountability for the R & A environment for the Claims Fraud Prevention team. This role will be fundamental in maintaining our market leading position in Property whilst supporting the transformation work underway in Claims Fraud. A bit about the job: This role will lead the Risk & Assurance agenda for Property Claims and Claims Fraud, and contribute to the overall agenda for Claims, ensuring compliance with the Aviva Risk framework, relevant policies and Standards, and Regulator expectations. Managing a team of people, you will manage a robust Control framework and appropriate governance processes to support the achievement of customer and business outcomes. You will maintain all controls and manage the audit programme for Property claims and Claims Fraud. The role will also have accountability for the Property Claims Capability Framework, driving performance across the system through a programme of development and training, both addressing immediate capability gaps whilst also establishing medium to long term programmes and plans to address the workforce of tomorrow. The successful candidate will need to be a great team player – working closely with operational and strategy leaders, whilst at the same time bringing challenge to those same stakeholders Skills and experience we’re looking for: Detailed understanding of UKGI Claims environment, Property experience is preferred Good understanding of risk, compliance, governance and audit principles/methodology (e.g. ORCM) – CIRM or MIRM qualifications are an advantage Relationship and stakeholder management at all levels up to and including, Director of Embracing and managing change Positive approach to resolving problems with a solution mentality What you’ll get for this role: Starting salary between £40,000 to £60,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer’s leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.