What are the responsibilities and job description for the AVMA TRUST BENEFITS MANAGER position at AVMA?
The American Veterinary Medical Association (AVMA) Trust is seeking a Benefits Manager to join our team headquartered in Schaumburg, IL, a northwest suburb of Chicago. The AVMA Trust provides professional liability insurance, life and disability coverage, financial services, as well as other important benefits to the 95,000+ members of the AVMA, the national not-for-profit association for veterinarians. Structured to work for its members, AVMA acts as a collective voice for its membership and for the veterinary profession.
Reporting to the Member Experience Officer, this newly created position will be responsible for reviewing, analyzing, designing, administering, and maintaining oversight of the Trust’s sponsored health insurance programs for AVMA members; and will also act as the program liaison and manage day-to-day activities.
The Benefits Manager will also review program design and maintain industry best practices in partnership with the Member Experience Officer to ensure a strong value proposition for all members. They will also provide support and training to members, the staff team and others as needed. Approximately 5-10% travel.
Primary responsibilities include:
- Providing support to the Member Experience Officer with program research, benefit comparisons, analysis and reporting
- Coordinating the annual health plan program review and plan renewal process
- Overseeing and managing the annual open enrollment process in collaboration with stakeholders, external vendors and cross functional teams
- Managing administration and reconciliation of member eligibility, enrollment and premium cost records as needed
- Developing, editing, approving and distributing health insurance related communications for members, including but not limited to letters, forms and brochures
- Implementing strategic initiatives including changes and improvements to program administration as well as identifying and escalating key issues, risks and roadblocks in delivering member service
- Establishing procedures and controls to ensure the appropriate documentation and delivery of services; performing data analysis to evaluate trending; and creating spreadsheets and reports used to determine data points relevant to plan development
- Serves as a primary point of escalation for complex and/or escalated member issues
To be successful in this role, you must be highly organized, collaborative and passionate about employee benefits and the mission of serving AVMA members and the veterinary profession.
Additional qualifications include:
- BA/BS degree in HR, Psychology or Business Administration; HRM or CEBS designation a plus
- 7-10 years of related business experience and/or benefits administration; association or affinity insurance experience is a plus
- Strong analytical and problem-solving skills with the ability to work independently
- Program administration experience with health insurance products including employer plans
- Working knowledge of federal and state laws related to health benefits, provider networks, compliance and administration
- Solid knowledge of disability insurance, life, LTC, Medicare Advantage plans and/or individual Medigap plans
- Knowledge/experience with the veterinary profession highly desirable
- Proven track record of outstanding performance
- Excellent verbal and written communications skills
- Must have strong computer skills (Word, Excel, PowerPoint)
- Strong time management and analytical skills
Deadline for application is 12/01/20. Application must include cover letter, resume, & salary requirements. Submit to: apply@avma.org
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