Information Technology Support Specialist

Description

AWARE is looking for the right person to join the Information Technology Team as a Support Speciailist.

If you embrace new ideas with a heart full of energy, we invite you to join a caring, compassionate, and fully engaged team that isn’t afraid to get vulnerable with one another. We have gritty, but respectful conversations that drive the needle forward on what it means to provide the highest quality of care for our clients. At AWARE, our strength lies in our culture of care AWARE’s 

Unconditional Care Principles inspire the services we provide to each person who comes to us for care and these principles lead how we treat ourselves and our clients; with hope, compassion and focus on the next right step. When you join the AWARE team, you will become part of an organization that has a rich history (over 45 years!) helping Montanans with mental health and/or developmental disabilities. AWARE strives to provide the highest quality of care, every single day. When you join the AWARE team, you will be joining a team that believes that building on strengths is the key to success, that prides itself in taking on and sticking with the hardest challenges, believes we are agents of change, that everything is normal until proven otherwise, and that families are our most important resource.Working for our organization means that regardless of your role, we’ll support you so you can support others. AWARE seeks to provide opportunities for employees to grow professionally through its tuition advancement program, professional development opportunities and in-house trainings.

Principal Duties & Responsibilities:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software;
• Assists in the management of AWARE’s Help Desk to determine and resolve problems received from staff;
• Interact with numerous computer platforms in a multi-layered client server environment;
• Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems;
• Trains and orients staff on use of hardware and software;
• Recommends and / or performs upgrades on systems to ensure longevity; 
• Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system;
• Assesses functional needs to determine specifications for purchases;
• Orders computer supplies.
• Assist with fieldwork as requested;
• Update and maintain company contacts;
• Sets and loads computer equipment with required items and prepares computer equipment for 
• operation;
• Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor;
• Performs task necessary to prepare computer-provided information for delivery to requesting staff;
• Able to react to change productively and handle other essential tasks as assigned;
• Office work as assigned;
• Maintains log of all worked preformed and processed, and turned in to supervisor by the end of the day;

AWARE empowers its employees to operate under the auspices of AWARE’s Unconditional Care Principles .

Requirements

Required Skills, Abilities & Education:

• A BA/BS Degree in Computer Science or related field is required along with three (3) years of direct employment experience 
• A well-documented work history in information technology and computer science; including electronic equipment, hardware, software, applications, and programming.  
• Must demonstrate excellent verbal and written communication skills, the ability to form professional working relationships, and welcoming and helpful customer service.
• Must have, or be willing to obtain, a valid Montana Driver’s License.
• Must have an acceptable driving record.
• Must have an acceptable criminal and protective services background check.

Benefits:

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE’s benefits include:

• Annual raises
• Tuition Reimbursement
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

AWARE is proud to be an equal opportunity employer.