Dispatcher

TLX is looking to hire a dispatcher in Decatur Alabama. This position communicates with drivers, customers, and brokers for the efficient and timely pick-up, delivery, and conveyance of materials, freight, and/or passengers. It includes (among other things) relaying shipment details as arranged with customers and brokers; transmitting accurate information to, and otherwise communicating with, drivers; maintaining contact with drivers throughout their routes to monitor their progress and troubleshoot any problems that may arise along the way; and performing such other duties assigned by a supervisor or manager.

Tasks

• Effectively and timely dispatch drivers to customer locations.
• Monitor driver location and performance on routes.
• Promptly notify appropriate personnel of potential delays and issues in advance of deadlines.
• Communicate with drivers and customers regarding freight details, delivery or pickup times, special handling requests, important notices and announcements, and other relevant information.
• Prepare dispatch documents, as well as generating freight bills and invoices.
• Address minor delivery and pick-up issues raised by drivers, customers, and brokers.
• Work closely with other departments (i.e. customer service, safety, shop, etc.) to resolve issues.
• Document work performed; maintain accurate, organized, and detailed records regarding dispatched calls, driver routes, route changes, incidents, as well as delivery and pickup times.
• Comply with all federal and state rules and regulations, company policies and procedures, and insurance guidelines.
• Ensure that drivers maintain compliance with all federal and state rules and regulations, company policies and procedures, and insurance guidelines.
• Escalate issues to appropriate managers/supervisors and departments when necessary and appropriate.
• Follow all company policies and procedures and perform all tasks timely and properly.

Technology

Proficiency in using the following:

• Transportation Management Software – Trimble TMW Truckmate (and/or such other software used by the company).
• Location Tracking Software and Systems.
• Electronic mail software – Microsoft Outlook
• Office suite software – Microsoft Suites
• Telephone System and Text Messaging.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Knowledge

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Qualities & Skills

• Coordination - Adjusting actions in relation to others' actions.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude; provide service to others and work with co-workers in a friendly, non-combative manner.
• Independence - Job requires guiding oneself with little or no supervision and depending on oneself to get things done.

Experience

3 years as a truck dispatcher or in a similar or comparable position (preferred).

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Decatur, AL 35601: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 3 years (Required)

Work Location: One location

Salary : $15 - $20