What are the responsibilities and job description for the Dispatcher position at AWP Safety?
Company Description
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.
Job Description
AWP Safety is America’s Traffic Control Leader, providing services for DOT and infrastructure projects as well as representing nearly every major public utility: electric, gas and telecommunications It is looking to add a Dispatcher for the Englewood, CO location.
Pay - $20.00-$24.00/hr.
Position Summary
The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives
by coordinating and managing the drivers’ schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.
Essential Duties & Responsibilities
QUALIFICATIONS/EDUCATION
AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.
Job Description
AWP Safety is America’s Traffic Control Leader, providing services for DOT and infrastructure projects as well as representing nearly every major public utility: electric, gas and telecommunications It is looking to add a Dispatcher for the Englewood, CO location.
Pay - $20.00-$24.00/hr.
Position Summary
The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives
by coordinating and managing the drivers’ schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.
Essential Duties & Responsibilities
- Provide the highest level of customer service and satisfaction
- Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
- Receive any incoming customer service calls
- Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
- Monitor drivers throughout the day via the dispatch system
- Create the next day driver schedule ensuring customer needs are met
- Add new customer jobs and tickets to the computer system (TCR)
- Conduct job service checks for jobs that have been out for 30 days or more
- Complete a “final edit” of each job ensuring the ticket has all the required information for billing
- Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
- Perform other functions as necessary or as assigned
QUALIFICATIONS/EDUCATION
- High School Diploma or Equivalent
- 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
- Strong leadership skills to ensure drivers’ compliance with direction and assignments
- Basic understanding of the geographical area and mapping programs to facilitate efficient routing
- Proficient with or able to quickly learn dispatch and record-keeping systems.
- Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
- High integrity and a strong work concept
- Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
- High degree of energy, self-motivation, and flexibility
- Proven ability to work collaboratively with others
- Excellent communication and time management skills
- Strong work ethic with a professional, positive attitude
- A high-achieving, gregarious, and well-respected team
- Benefits-eligible 1st of the month following hire
- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
- The company paid 50k in basic life insurance
- Company paid LTD
- Health Savings and Flex Spending Accounts Available
- 401(k)
- Paid Time Off & Paid Holidays
- AWP named one of America’s Greatest Workplaces 2023 for Diversity
Salary : $20 - $24
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