Desktop Support

Job Description:

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

• Recent 1-3 years hands-on Linux experience
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks
• Troubleshoot and repair equipment
• Verify the integrity of accessories and clean the equipment
• Configure equipment to customer specification
• Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
• Keep the tracking and inventory databases up to date inside Service Now
• Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
• Analyze, test and evaluate new products
• Maintain library of current BIOS, drivers and patches for supported equipment
• Support remote access for laptop users, maintain call tracking, and inventory databases
• Basic ability to use personal computer and software application
• Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
• Basic knowledge of new technology in the information technology field
• Basic knowledge in a variety of PC software programs, remote tools
• Basic knowledge interfaces
• Basic knowledge of MIS environment
• Basic knowledge of data and mobile device support
• Valid Driver"s license required