What are the responsibilities and job description for the Desktop Support position at AXA Professionals?
Job Description
Job Requirements:
- Knowledge of new computer system installations and data restore.
- Knowledge of shipping new computers and processed returned computers in the asset management system.
- Provide technical and application support related to PC refresh and data-migration initiatives.
- Knowledge of installing all necessary software (manually or SCCM) and verified functionality.
- Knowledge of Imaging laptops and desktops with prebuilt images, using SCCM to complete the process.
- Knowledge of building custom desktops and configure them with company specific hardware peripherals and software applications.
- Strong ITSM/ServiceNow and Remedy knowledge is required.
- Strong documentation and troubleshooting skills required.
- Able to work evenings and possible traveling for remote lease refresh projects.
- Troubleshoot and repair equipment
- Verify the integrity of accessories and clean the equipment
- Configure equipment to customer specification
- Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
- Keep the tracking and inventory databases up to date inside Service Now
- Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
- Analyze, test and evaluate new products
- Maintain library of current BIOS, drivers and patches for supported equipment
- Support remote access for laptop users, maintain call tracking, and inventory databases
- Basic ability to use personal computer and software application
- Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
- Basic knowledge of new technology in the information technology field
- Basic knowledge in a variety of PC software programs, remote tools
- Basic knowledge interfaces
- Basic knowledge of MIS environment
- Basic knowledge of data and mobile device support
- Valid Driver"s license required
- Fully vaccinated against Covid-19
Salary : $20 - $23
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