Scientist - Business Data Services

AXA XL Ltd
Hartford, CT Full Time
POSTED ON 2/16/2023 CLOSED ON 5/30/2023

What are the responsibilities and job description for the Scientist - Business Data Services position at AXA XL Ltd?

AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services and a team-based account management approach.

AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable – enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained competitive advantage. Our Innovation, Data and Analytics (IDA) organization is focused on driving innovation through optimizing how we leverage data to drive strategy and create a new business model – disrupting the insurance market.

This role is part of the Business Data Services team within Digital Data Dev Division and will be responsible for different aspects of Data Product development lifecycle activities, including but not limited to Data Production Support, business stakeholders' engagement for usage & problem resolutions, quality engineering and platform/data product rollouts, performance stability & reliability.  

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What will your essential responsibilities include?
•    Technical and functional support for data solutions in cloud and big data-based production environment
•    Analyze and mitigate risks pertaining to Data solution delivery timelines, quality, stability and performance. 
•    Identify and execute on opportunities (as prioritized) for automation and continuous improvement for in-scope products/projects/services across the Digital Data Dev division
•    Participate in efforts to identify root cause and collaborate within IDA team(s) to deliver solutions 
•    Provide top class production support and ensure data solutions service level commitments (SLAs) are met or exceeded 
•    Demonstrate proactive communication with Business users, Development, Technology, Support and Delivery Teams
•    Establish relationship with business users
•    Execute and guide the execution of tasks to provide quality service to end users through the Incident Management process 
•    Work in the “Follow the sun” support model providing cross-team support coverage across Digital Data Dev division responsibilities
•    Grow and maintain data solutions knowledge through documentation 
•    Ensure that all policies, standards, and best practices are followed and kept up to date
•    Continually improve the health and performance of data solutions through identifying problems and solutions
•    Work with various infrastructure teams to implement automated recovery steps or preventative measures
•    Establish feedback loop by collaborating with internal and external teams
•    Achieve & maintain highest business customer confidence and net promoter score (NPS)


You will report to Lead for Production Support & Management – Business Data Services

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