Collection Recovery Specialist
Job Posting for Collection Recovery Specialist at Axelon Services Corporation
Job Title: Collection Recovery Specialist (Onsite)
Location: Johnston, RI: | Pay Rate: $22/hour
Shift Options:
- 8am-5pm (M-F)
- 10am-7pm (M-F)
- 9am-7pm ( M-Th ) & 8am-12pm (Sat)
Job Description:
- Field a variety of customer calls with a passion to deliver high quality solutions for our customers.
- Help customers through their financial hardship by offering a wide variety of assistance and options.
- Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible.
- Dedicated support from leaders and peers to support your development and performance.
- A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual.
- Satisfaction and pride in producing high quality work.
Responsibilities:
- Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
- Adhere to policy and compliance guidelines regarding security of customer information. Includes, local, state and federal laws.
- Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
- Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
- Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
- Ensure operational goals are met as set by department standards.
- Achieve a quality score as set by department standards.
- Adheres to provided schedule.
- Determine account status based on system of record.
About the Company:
Axelon Services Corporation
Salary.com Estimation for Collection Recovery Specialist in Johnston, RI
$80,470 to $105,940
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