Order processing

Order Processing Rep II

Glendale, CA- ONSITE ONLY

12 Month Contract

8 : 00-4 : 30 PM or 8 : 30 to 5 : 00 PM PT

OT possible when busy

Pay : $20-25 per hour, W 2

This role is preparing / reviewing / creating Release or Assignment of Mortgage / Deed of Trust documents.

Below is what we were looking for which would make a candidate a good fit :

• Prepared Assignment of Security Instrument and UCC Documents to be executed, notarized, Notarized Assignment Documents so documents could be recorded with the County Recorder.
• Revised Assignments with Security Instrument Recording information to E-Record Assignments with various County entities.
• Analyzed Data and Loan Documents to accurately enter Mortgage Loans and HELOCS to be serviced in proprietary version of Centurion Software.
• Reviewed loan documents and compared against data tapes received to ensure accuracy; followed up with Lenders and previous.
• Servicers to obtain any missing documents, generated and sent out Welcome Letters to Customers to announce Servicing Change.

Description / Comment :

Summary :

Under direct supervision, assist internal / external customers and / or vendors with order fulfillment and problem resolution.

Understand, demonstrate, and explain client service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and / or vendors.

Responsibilities :

Develop strong relationships with internal / external customers, vendors and jurisdictional agencies.

Perform searches, document retrieval, document preparation and execution, filings and / or recordings at all jurisdictional levels.

Assist internal / external customers and / or vendors with order fulfillment and problem resolution.

Understand, demonstrate, and explain client service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and / or vendors.

Make well informed and timely decisions to meet client expectations and requirements

Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results.

Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction.

Assist customers, team members and / or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach.

Qualifications :

Associates degree from an accredited college / university and / or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment.

Experience with UCC, mortgage, secured transactions, lending, commercial title / abstracting, and / or commercial banking preferred.

Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills.

Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.

Ability to multitask and demonstrate ability to problem solve.

Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment.

Employee may need to lift a maximum of 50 pounds.

Last updated : 2024-05-25