Technical Support Specialist / Inventory Associate

Job Title: Axess Americas Events Inc. Technical Support Specialist / Inventory Associate

Job Description:

As a Technical Support Specialist, you will play a critical role in assisting customers with technical issues related to products or services. You will be responsible for providing effective and timely solutions, ensuring customer satisfaction, and contributing to the overall success of the technical support team.

As an Inventory Associate, you will play an essential role in maintaining the accuracy and efficiency our inventory management system. Tasked with the responsibility of tracking and documenting all stock movements, this position ensures that inventory levels are consistently updated and accurately reflect what is available in the warehouse.

Key Responsibilities (Technical Support Specialist):

1. Customer Assistance:

• Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner.

• Troubleshoot and diagnose technical problems, guiding customers through step-by-step solutions.

2. Problem Resolution:

• Analyze and identify technical issues, escalating more complex problems to senior technical support or other relevant departments.

• Collaborate with cross-functional teams to resolve customer issues and provide feedback for product improvement.

3. Documentation:

• Maintain accurate records of customer interactions, including details of inquiries, complaints, or comments, as well as actions taken to resolve issues.

• Create and update documentation such as FAQs, troubleshooting guides, and knowledge base articles.

4. Technical Expertise:

• Stay current with product knowledge and industry trends to effectively address customer concerns.

• Provide training and guidance to customers on product features and best practices.

5. Communication:

• Clearly communicate technical information to non-technical customers.

• Collaborate with internal teams to share customer feedback and contribute to continuous improvement.

6. Quality Assurance:

• Participate in quality assurance processes to ensure the highest standards of customer support.

• Identify and suggest improvements to streamline support processes.

Key Responsibilities (Inventory Associate):

1. Perform accurate stock counts and update inventory records to reflect current stock levels.

2. Receive and process incoming stock, RMA’s, verifying quantities and quality, and inputting data into the inventory management system.

3. Label and organize inventory in the warehouse to ensure easy access and accurate tracking.

4. Coordinate with the purchasing department to reorder low-stock items and manage inventory levels efficiently.

5. Prepare and pack orders for shipment, ensuring the correct items and quantities are sent to customers.

6. Handle returns and exchanges by restocking items into inventory and updating the inventory management system accordingly.

7. Perform routine audits of inventory to identify discrepancies and take corrective actions to resolve issues.

8. Implement loss prevention measures by monitoring inventory for signs of theft or damage and reporting findings to management.

Additional Requirements:

• Flexibility to work weekends, holidays and evenings when needed.

• Ability to travel up to 50% within the US and International

• Willingness to participate in ongoing training and professional development.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in a technical support and inventory control role.

• Prior Inventory Forecasting, Stock Management, Auditing and Order Fulfillment

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Familiarity with troubleshooting software, hardware, and network issues.

• Knowledge of relevant technologies and products.

• Ability to work independently and collaboratively in a team environment.

• Customer-centric mindset with a focus on delivering a positive customer experience

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person

Salary : $50,000 - $60,000