Product Specialist End-to-End Solutions

Job Title Product Specialist End-to-End Solutions Job Description Are you interested in working with innovative and user-friendly software as well as cloud services? Are you passionate about empowering colleagues with the technical knowledge they need to promote our offerings or support our customers? Then this might be the job for you! We are looking for a Product Specialist for the End-to-End (E2E) Solutions team within the Solution Management organization at Axis HQ in Lund. Who is your future team? The E2E Solutions team has global product management responsibility for Axis E2E Solutions for Surveillance. Our E2E solutions are built around our video management systems, AXIS Camera Station Pro and Edge, however, the functionality extends beyond that. You will be part of a helpful and highly skilled group of product specialists within this team. We believe in building an open and supportive environment for each team member to thrive and contribute together to a smarter and safer world by providing market leading E2E surveillance solutions. What you’ll do here as a Product Specialist? Together with product managers, product specialists and other stakeholders within the team, you will be involved throughout the entire life cycle of AXIS Camera Station Pro - from strategic planning to tactical activities, go-to the market, and maintenance. Your main responsibility will cover the following areas: Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with the other product specialists and/or developers. Assist in pre-sales discussions. Build competence: Provide internal trainings, create technical documentation (Release notes, FAQs, How-to guides, technical notes, etc.) as well as training material in close collaboration with R&D and the other product specialists. Support development of new functionality: Try out early prototype and give inputs with regard to usability, stability and supportability, as an expert on customer and technical support needs. Drive product maintenance: Collaborate cross-functionally to ensure that customer issues are addressed quickly and properly, feedback from stakeholders outside of the team is taken into consideration during future development. We travel to strengthen relations but focus on digital media to become efficient. Travelling up to 15 days a year. Who are we looking for / Who are you? We are looking for a driven and structured individual with a technical interest. We believe you are a quick learner and are practical when it comes to technical matters, as you will do hands-on product testing and demonstrations now and then. You have excellent communication skills to thrive in a multicultural environment with international contacts. Like us, you can work independently but also collaborate with the other team members. You enjoy diving into technical details while not losing the big picture. We'd love to hear that you have/are: Work experience in the IT industry or relevant technical education. Experience in troubleshooting is valuable. Knowledge or experience in cloud services is a plus. A pedagogic approach, both spoken and written, when explaining technical matters. Excellent time management skills. Good Swedish and English language skills. What Axis can offer you This is a fantastic opportunity to take part in supporting and developing a central part of our product portfolio, together with a professional and focused team with the support of an innovative and global organization. If you are looking for a challenge and want to be part of an exciting entrepreneurial endeavor, this is the chance of a lifetime. We are surrounded by great colleagues, and our culture is characterized by openness, curiosity, trust and honesty. We care about your individual progress and about you as a person. We want you to enjoy working with us, which is why we offer benefits such as flexible working hours, morning “fika” every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle - to name a few. Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications. We go through applications continuously so don’t wait – send in your application today! If you have any questions, please reach out to recruiting manager Lina He at 46 46 272 1800. Type of Employment Permanent Employment Posting End Date 2024-06-03 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist