Technical Assistant

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Technical Assistant

Job Family Grouping: Operations Group

Job Family: Underwriting Support

Grade N (Non-Exempt Overtime Eligible)

How does this role contribute to our collective success?

The Technical Assistant plays a crucial role in supporting the underwriting process by assisting Underwriters (UWs) and Account Managers (AMs) with general underwriting administration, processing, and clerical/office support activities.

The role involves supporting the underwriting process by gathering and organizing insurance application information, managing documentation, assisting with policy issuance, providing technical support, and ensuring compliance with company guidelines and regulatory requirements. The TAs also communicate with clients/brokers and collaborate with team members ensuring optimal customer service.

What will you do in this role?

Data Gathering and Documentation:

• Gather and organize information pertinent to insurance applications, including applicant details, risk factors, policy specifications. Assist in obtaining additional underwriting documents (subjectivities), through timely and diligent follow-ups.
• Maintain a diary system to ensure prompt receipt of account information.
• Conduct thorough reviews of underwriting documents and policies to ensure accuracy and compliance with company guidelines and regulatory requirements.
• Adhere rigorously to compliance standards while maintaining accurate account files and underwriting documentation.
  
  
  

Policy Issuance, Processing and Technical Support:

• Provide support in processing policy endorsements, renewals, cancellations, and other policy-related transactions.
• Process and book endorsements including premium bearing endorsements within established company Service Level Agreement (SLA) guidelines.
• Accurately input account information into Policy Issuance (PIL) and endorsement logs.
• Utilize underwriting software for data input and report generation.
• Create post-binding E-File in Insurance Desktop (IDT) and update the PIL with account information.
• Process various notices and filings such as Broker of Record (BOR) notices, Direct Notices of Cancellation and Motor Carrier Filings.
• Handle declination letters, loss control survey inspections and final premium audits.
• Complete clearance of New and Renewal Submissions and Account set up as directed.
  
  
  

Client Engagement and Communication:

• Engage with internal/external customers to request information, clarify details, and provide updates.
• Serve as a point of contact for Operations team and underwriters, providing optimal customer service.
  
  
  

Team Support and Collaboration:

• Provide backup support for TA team when needed.
• Collaborate effectively with various departments and colleagues to address inquiries, resolve issues, and streamline workflow processes.
  
  
  

Please note that additional duties, responsibilities, and activities appropriate to the nature of this role may be required.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Preferably a minimum 0-2 years’ experience in the commercial insurance industry.
• Proficiency in Microsoft Office Suite or similar software.
• Strong aptitude for learning new computer/software programs.
• Demonstrates a positive, can-do attitude.
• Good verbal, written, and interpersonal skills.
• Strong customer service skills and a professional demeanor.
  
  
  

Critical competencies:

• Able to follow directions effectively.
• Self-motivated and capable of working independently.
• Skilled at prioritizing tasks and highly organized.
• Collaborates effectively with team members to achieve goals.
• Adaptable to change and maintains a positive approach in dynamic environments.
• Attentive to detail and accuracy.
• Capable of multitasking in a high-volume work environment.
• Committed to ongoing professional growth and development.
  
  
  

Critical skills that align to our values:

• Builds Relationships: Build and maintain professional networks with internal and external customers.
• Communicates with Impact: Clearly and confidently communicate information to a wide audience.
• Drives Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.
• Develops Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
• Makes Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.
  
  
  

Role Factors:

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

What we offer:

For this position, we currently expect to offer a base salary in the range of 45k to 55k. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more. 

Where this role is based in the United States of America, this role is [Non-Exempt] for FLSA purposes.